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We faced some mechanical issues while on the road and had to pay for towing and repairs upfront, but communication with Paul was quick and easy and he was very responsive to the problems we had and immediately paid back the amounts fronted via Tikkie requests. The camper itself (mechanical issues aside and I'm sure it's working perfectly now), was comfortable, easy to drive, and just the right size for the 2 of us. The bike rack on the back was sturdy and secure. I never felt worried that the bikes would fall off the rack while driving. September 2020