PSD2 Compliance information

Is my money safe with Goboony?

Yes, your money is always safe with us. We have always had a separate account for the purpose of holding rental fees until they are to be sent. Thanks to our new third-party solution, this account is now also extra safe and managed off the platform through Stripe.

Stripe has a bank license and meets all EU regulations.

This confirms that alongside not using those funds for operations, it further exists independently from the company and would not come into company use in the event of bankruptcy.

Even in the extreme case of bankruptcy, we would not be able to claim it.

Why does Stripe need a copy of my ID?

Every motorhome owner on Goboony has an account with Stripe. This account holds your rental income. To pay this out, your identity needs to be verified. That's why you need to upload a copy of your passport, ID or driving license as the account holder. As this falls under verifying a bank account, all information must be visible - including the photo, name and ID number.

Can I hire out without uploading my ID?

No. Without verifying your identity on Stripe, you can not be paid your rental income. Therefore you also can't hire out on Goboony.

What happens to my payments if I don't upload my ID?

The account number cannot be verified without a copy of a valid proof of identity. Stripe would not be able to pay you for bookings until you complete this short but necessary process.

How do I log in to Stripe?

Verification happens on Stripe's platform through a link provided. You will need to log in with a 2-factor authentication, and the code will be sent to your phone.

Are my ID and data secure?

Yes, the copy of your identity document is completely safe with Stripe. Goboony and Stripe guarantee that all sensitive information, including bank details and IDs, are handled safely and securely following PSD2, AVG and PCi DSS agreements.

Goboony cannot access this information, and can therefore not make changes themselves. However we can advise you on the process.

What are the requirements for the copy of my ID?

We need a copy of your passport, ID or driver's license. The photo must be clearly visible. In addition, we require a copy of the front and back. This video will show you how to upload it.

Any questions regarding the update?

Please contact our support team if you have any queries or need assistance. simply email or call us on +44 203 856 3048.