Why does Goboony process personal data?
Goboony processes personal data in order to provide the services via its website and for the purposes described below. Your personal data is required and you entitle us to use your personal data:
To create an account: your contact details (i.e. first name, middle name, surname, mobile phone number, e-mail full address, gender, date of birth and country) and profile picture are required to create an account with Goboony. You may, voluntary, add additional personal data to your Contact Details, such as pictures, your biography and social media links (such as Facebook and Google). Alternatively, you may decide to create an account using your Facebook/Google account, in which event Goboony processes the following data from your Facebook or Google account: information on your public Facebook/Google profile (name, profile picture, age category, gender, language, country and other specific public information), your Facebook/Google friends lists and your email address.
To make a booking: your Contact Details and payment details (i.e. IBAN account number and account holder name and-or credit card details) are required to make a booking with Goboony, to verify if you meet the requirements (such as age category if indicated by the owner) and to process payments (“Reservation Data”). Goboony doesn’t store any credit card details.
To list your motorhome(s) for rental: your contact details, availability of your motorhome, licence plate number of your motorhome and non-personal motorhome information are requested and processed by Goboony in order to enable you to offer your motorhome for rental via Goboony, to show availability and the location of your motorhome (Motorhome Data). Motorhome data is furthermore used by Goboony to verify if your motorhome is correctly registered on your Goboony account and is not registered stolen or missing, and to verify your identify and ownership of the motorhome. In addition to this, payment details (i.e. bank details, account number and name of your bank as well as the account holder name (as stated on the bank card) are required to process payment.
To agree to a rental agreement: contact details of the hirer and owner, the car's license plate number, and geolocation ("Rental Data"), are required to enter into a rental agreement and into an insurance agreement. Note, in order to agree into an insurance agreement, in some countries (like Italy) Goboony shall transfer Rental Data to its insurance companies. In addition, Goboony shares the following information between the hirer and the owner: your Contact Details, Reservation data, The Rental Agreement and the Rental Data.
Electronic communication between hirers and owners may be transferred via Goboony's servers or may be transferred by Goboony to service providers to enable to provide these services to you.
In addition to the above, your personal data may be used for the following purposes:
Local law compliance: to comply with applicable law, Goboony may be required to process all your personal data for other purposes than set out in this agreement, such as law enforcement and to meet valid court orders;
Fraud detection: to prevent fraud and misuse, and to keep frauds, scammers and other criminals away, Goboony processes your personal data for fraud detection. Note, if we detect or we have reasonable grounds to believe that any fraud, scam or criminal activity is attributable to you, we will process your personal data to prevent your future use of our service.
Support services: to provide (international) customer support we may collect and share your personal data to respond to your questions, including helping you to with any issues which may arise regarding a booking.
Information notices: to send information notices (not being marketing communications) required to provide the services (such as system notifications and text messages an owner receives if a hirer is interested in a motorhome, or a reminder when a booking has not been confirmed or completed). Goboony may also send you information relating to a booking and a questionnaire or review form after you have made a booking.
Communication and reviews: to allow you to communicate with other registered users, and to upload reviews and experiences, Goboony may process your name, profile picture and reviews. Goboony may post user experiences on its website providing containing limited data of its users.
Monitoring hiring and rental behaviour: to allow hirers and users to check your hiring and rental behaviour, this data will be generated by Goboony solely on the basis of your activity and bookings, and will automatically be added to your profile, which is visible on the website to all visitors.
Joining groups: to allow you to join groups, or receive invitations from Goboony to join groups.
Data aggregation: to minimize the processing of personal data, Goboony may aggregate or encrypt your personal data to create anonymous data which cannot be linked to a specific person.
Analyses and testing: to analyse how registered customers use the website and the Goboony services, to test new services and tools, and to secure, improve and optimize the website.