Jolanda
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First of all, the accessories shown were not included. 1 large ground sheet, but there were 2 small ones, plus different chairs and a table. Furthermore, the lighting was already wrong before we left. We repaired the lighting privately, but according to the mechanic, the entire unit on the rear left had to be replaced. On the outward journey, before we reached our first destination, there was an engine malfunction. The engine had to be scanned... no further to Spain... drive back carefully because the injectors were broken. Boukje wanted us to take it to the garage... uh... absolutely not, that was 70 km back, and the question is, is there time and how many days will we be out of commission? Called in the ANWB and Goboony. Costs? Goboony handled everything correctly. We received a full refund from Goboony: the insurance, deposit, and the reservation days. Vacation ruined.
Response from Boukje
Jammer dat jullie reis zo is verlopen. Ter verduidelijking: Goboony heeft niet de volledige huur terugbetaald. Alleen de platformkosten over de niet-gebruikte dagen zijn door Goboony gecrediteerd. Tijdens de reis hebben wij gevraagd de camper bij een garage te laten onderzoeken, maar daarvan is afgezien. Na terugkomst is de camper direct gecontroleerd; er bleken geen defecte injectoren te zijn en het probleem is met injectorreiniger verholpen