This text has been automatically translated by Google. Switch to original

Disappointing experience. During our rental period, the ladder of the roof tent broke twice, causing both my pregnant wife and me to fall. As a result, we had to cut our trip short. Additionally, the vehicle's heating did not work. What disappoints me most is the handling of this matter. When returning the camper, there was understanding and consideration, and there seemed to be room for a reasonable solution. As soon as the dispute went through the platform, that changed completely, and an attempt was made to recover various costs from us. Ultimately – thanks to Goboony – the deposit had to be released, but the rent for the unused days was not paid out by Jeroen, even though the trip had to be cut short due to unforeseen circumstances. All in all, this has resulted in a lot of unnecessary stress and discussion. My advice to future tenants: check everything very thoroughly before departure, carefully document all communication and any defects, and if you are renting through this platform, choose a different landlord instead. June 2026