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During our rental period, we have dealt with, among other things: - a leaking diesel filter, causing us to consume significantly more diesel and incur extra costs; - a right-hand side mirror that turned inwards while driving; - a power supply that constantly failed; - a defective door lock, as a result of which the door could no longer be opened multiple times; - a defective left front lamp/headlight; - broken zippers on the dinette cushions, causing them not to stay in place properly. -The water drain could not be sealed, leading to a leak under the camper, causing everything to get wet and smell terrible. These defects significantly restricted the normal use of the camper and caused constant annoyance and inconvenience during our holiday. Moreover, the camper was handed over to us in a very poor and unhygienic condition. The camper was covered in black dog hair everywhere. Upon arrival, we had to clean it ourselves for about two hours just to be able to use the camper normally. Even after this cleaning, we still found black dog hair in various places. There were 2 power outlets, one of which was broken.. duct tape was everywhere to hold everything together. Conflicting statements regarding maintenance In addition, we were informed in advance that the camper had been to the garage just one day before our rental period, where the oil and diesel filter, among other things, were supposedly replaced. However, this is impossible if the diesel filter was already leaking on the way there and it was clear that it was due to wear and tear. For us, the presence of air conditioning in the living area was an important part of the decision to rent this particular camper. It was indicated beforehand that air conditioning was present in the living area. However, upon arrival, it turned out that no such air conditioning was present and that only a fan was available. In our opinion, a fan cannot be considered a replacement for the promised air conditioning. This means that, on a point important to us, the camper did not correspond to what was communicated to us beforehand. In addition, the exterior of the camper was also in a very damaged condition, with many scratches and damage. Although this is not the main problem in itself, it also confirms the impression of a camper that was not in the condition we were entitled to expect based on the rental price paid. It is a shame that we had to go through this for so much money.