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Stephane and his wife were very nice and welcoming; it was our first van experience and before our arrival they had already sent us video and picture explanations (which they integrated the first day). They were always available to answer our questions during our travel, and they were kind to arrange with us a delivery location according to our ease. The van is brand new and very very comfortable! We used it for a 4-day tour in Normandy, and we'll surely rent from them again if we plan to visit Paris and its surroundings :) August 2023