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I never got to meet Maureen/owner instead I dealt with her daughter and son-in-law, which were very friendly but rather limited in their knowledge with regards to the van as were we. I contacted Diane on our first day and she replied and offered assistance promptly. Downsides to the van : 1. Lock to fresh water tank was loose and difficult to open. 2. Same as above for lock to access electrics. 3. Fridge and sockets only work when plugged into mains. 4. We had to purchase gas on day 2. 5. 4 of the 6 privacy blinds didn't work. March 2024