Roberto
1/5 — Vehicle not roadworthy, holiday cut short, and refund ordered by Goboony never paid
We rented this campervan for a family trip in Scotland from 1 to 11 August 2026. It did not go as planned.
Expired MOT: the vehicle had no valid MOT and could not legally be driven. The owner admitted it in writing on WhatsApp. We drove it for four days without knowing, with our insurance cover potentially invalid. We then lost the remaining six days of the rental.
Holiday cut short: with no vehicle, and very few hotels available at that time of year, we had to change our flights and go home earlier than planned.
Condition not as advertised: there were water leaks inside the van, and its condition did not match the listing. We have photos of all of this.
Outcome of the dispute: on 13 October 2026 Goboony ruled in our favour. It found that the vehicle had not been provided as agreed and ordered the owner to refund £1,500 within 28 days. The deadline passed on 10 November 2026. The owner has not paid and has not replied to any message, including a written reminder.
Based on our experience — an unroadworthy vehicle, a ruined family holiday and a refund that was never paid — we strongly advise against renting this vehicle.
