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We are a couple with a 6 year old child from the province of Bologna, with experience in campers. In 2023 we rented a camper through Goboony, owner a certain Mr Mauro C. The vehicle was in a reasonable state of repair even though it was 13 years old. The platform (although with good intentions) as it is conceived/structured in our opinion DOES NOT work and DOES NOT protect end customers. We have experience with campers, unfortunately we happened to rent the camper from a person who initially seemed very kind but who we later understood to be anything but, he states without hesitation that he uses Gobony to keep the camper maintained for free (his words) , later you will understand why. At the end of the rental (a weekend) we return the camper in impeccable condition, checked and everything OK. Only ONE DAY LATER he complained to us about a blackout curtain with a slow spring and which did not collect well (we were lucky to have made a video on the day of the rental) and a backrest of the dinette which according to him was slightly detached from the wall (also a portion of camper never used). Obviously we immediately contested both the method (a reconnaissance the following day, in our absence and without the possibility of cross-examination). The awning simply wouldn't fold up because it's a 13 year old camper which, even if well maintained, has numerous old mechanical parts (a roller awning spring has an average lifespan, if used correctly, of 8-10 years maximum)! THANKS to the video made on the day of delivery, the owner was unable to charge us (even if they would have liked to) the cost of its complete replacement (a 13 year old roller awning)!! However, there was nothing that could be done for the dinette backrest, they charged us 150 euros for something we had nothing to do with! It is here that we CONTEST the Gobony system, which at its sole discretion decides whether a given declaration by the owner is truthful or not (shrewd owner who had an ad hoc receipt made by the workshop and who showed Gobony that on this pseudo " try" charged us the expense). If someone makes a mistake, he pays, it is fair and peaceful. Otherwise it is incorrect and unfair and compromises the trust that is the basis towards those who should guarantee it. We understand that Gobony is just an intermediary between those who rent and those who rent, but this is not an excuse in their favor. An example of this is Airbnb (an intermediary in the same way) which does the same thing for properties, but in case of problems it jumps straight into the matter/always resolving the dispute. Instead, with Gobony we had to wait WEEKS before they made a decision (with email after email) and with practically non-existent customer service! It's impossible for them to answer you by phone, by email only after days (let alone if you have a problem on holiday and need their immediate support)! Not to mention Saturday and Sunday... you have to wait until Monday! Gobony charges very well for the rental mediation, but on the other hand they have an absolutely non-existent customer service. Basically if everything goes well, then OK, but in case of problems you should know that it will be a nightmare! February 2024