Alexander
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Nice motorhome, very spacious and well looked after. Great location to pick up from if you’re heading to the Welsh coast. The owner was very helpful in showing me the vehicle but he did log kms as miles (which could have cost me if I hadn’t exceeded the allowance) and he did try and get me for some damage to the vehicle that was pre existing - almost 2 weeks after I returned the vehicle, I’m still awaiting my deposit return. If you’re happy to check every inch of the vehicle before you take it, then I’d recommend. Overall, I wouldn’t take a chance with this hirer again.
Response from Jon
I accidentally logged the kilometres on collection, but used the same method when returned so the renter was never at risk of being charged.
Regarding the damage comment, the hirer returned the motorhome without completing any handover process, shortly after drop off I noticed some minor damage which I didn't realise was pre-existing, I simply asked for a written statement just in case the vehicle had been involved in an accident. Once I studied some pre-hire photos on the computer I realised it was indeed pre-existing, I unreservedly apologised admitting a miss-understanding on my behalf by voicemail, email and text but the hirer chose to ignore me, during these messages I explained the deposit would be returned, I'd already instructed Goboony to return the deposit immediately, unfortunately they experienced payment delays so made the situation worse.