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Collection was delayed by hours, almost costing us a loss of our 1st days campsite booking. Not the owners fault previous renter was late returning it, however the comms from the owner was extremely poor. Only got responses after numerous calls and texts. Van had no 5th gear. Van pics in the advert show an awning. This was not present. Food from previous renter left in cupboards. Air conditioning stuck in on position and unable to turn it off. Owner promised a refund for the 1st days rental due to above-mentioned issues, however this has not happened more than a month later. Numerous calls, texts and voicemails to owner querying refund have been completely ignored. Last heard from him on 31 August assuring me he would refund me. It’s the 27th of September now. Would recommend avoiding this rental if you want a stress-free, enjoyable motorhome experience. August 2023