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This was our very first camper van experience and we thoroughly enjoyed it. The van drove well, the internal layout suited us perfectly and there was a bike rack. When we collected the van we did note that the outside had not been cleaned and we were aware that the inside was not ideal but we had booked and paid for camping sites in various locations so had no option but to take the van. Unfortunately, on further inspection once home we found the inside of the van to be worse than first thought. It took my wife 3 hours to clean it to a standard whereby we were happy to be in it. Luckily, we had booked our first night very close by so we did not have far to travel but we did lose an afternoon of our holiday that we had planned to spend cycling in the New Forest. When returning the van Andy commented how clean it was and we pointed out that it was in the condition we would have expected it to be when we collected it. We explained that we had lost half a days holiday and spent 3 hours cleaning it and would like compensation for this, which Andy paid, accepting that the van had not been in an ideal condition for rental. To be fair, we believe was the first time Andy had rented the van out so I’m hoping it was a learning curve for him and the cleanliness of the van will be up to scratch for future rentals. June 2022