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It was my first van hire and we had a great experience. I was in contact with Melanie and James in case I had any issues or questions. James took me through all the features that the van has and it is exactly as advertised, clean and in very good condition. Melanie was kind enough to share a list of things that we should bring to make the trip even better. They were also flexible with the pick up and return time. Thanks for trusting us with Summer! June 2022