Iain
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We really enjoyed minty and had been planning many more adventures. But we’re left beyond disappointed that we charged almost £200 for a tyre replacement after having the van less than 24 hours and we were accused of causing this damage. We were informed there was wear to that tyre and another and yet we were still left footing the bill. We were then left without a spare tyre for the rest of our trip and journey home which was directly against RAC advice as the van then had two different sizes of tyres. We haven’t been presented with any evidence that we caused the damage other than the opinion of their chosen mechanic despite the fact we had relayed that the tyre was worn and wasn’t damaged. This has been ongoing since our trip and for anyone wanting to book a trip with Minty I would strongly advise that the van and tyres are checked thoroughly as we didn’t and have had a large percentage of our deposit kept and we’ve been left accused of causing this damage.
Response from Leila
Hi Iain, thanks for taking the time to leave us a review. We’re really sorry that you weren’t happy with paying for a replacement tyre after it returned from hire unusable. This is something that is very rare, and we’re genuinely sorry this has taken the shine off your experience. We always seek the advice of professionals - in this case an independent garage in Glasgow and the RAC - and followed the Go Boony process as per the paperwork completed by us both. Go Boony checks any damages are handled correctly, and makes any final decision. The last thing we wanted was any hard feelings over this. Leila & Lauren