Carel
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At the first meeting, Norman Wezel comes across as an open and honest person. He even offered us to pick up his motor home the night before at no extra cost. But once we paid the full advance through GoBoony, a series of nasty surprises began. For starters, Norman didn't have time to refill the gas bottle, so he told us to do it ourselves at our holiday destination. The camper is from the year 2003 and we had underestimated that too. The refrigerator is broken, instead there is a cool box. On the first day of our trip, the air conditioning did not work. This was not a nice start to the holiday, with our 10 year old son in the backseat on the way with 28 degrees. No man overboard, in the end we had a very nice holiday with the camper. But on our return we got another nasty surprise from Norman. And we thought that was the worst. We returned the camper neatly tidy and inspected it together with Norman for an hour. Just like during the first meeting, Norman was very friendly, everything was ok, both signatures put under the form and Norman would refund the deposit. Two days later we got this message: "After returning it, I noticed damage during cleaning. This damage was not there when you came to pick it up. Perhaps you have photos that prove otherwise. That's why I want to ask you to send it. The bus is now on its way again, so I cannot determine the amount of damage. That will only be possible at the end of the month." Because it was a € 1,000 deposit, I called Norman angrily. The damage supposedly caused by us had been there for a long time, even with previous tenants. But Norman had apparently 'forgotten' that. We felt ripped off. At the end of the call I got an afterburner from Norman "You're suspicious". Finally, we asked GoBoony customer service to help us. Fortunately, we now have the deposit back. Then received a few more afterburners from Norman: "You Threatened Me By Phone" "Be honest, you're sick of me right now" "I also thought of canceling the trip, be glad I gave you that bus" I will not copy all of Norman's lyrics here. But be careful before you go into business with him.
Response from Norman
Deze nabrander komt omdat ik Carel onterecht verdacht heb van een schade en hij bang was de borg niet terugkreeg. Bij terugkomst was er niks aan de hand. Toen ik me daarvoor verontschuldigde per telefoon kwam er een stortlading van onredelijkheid over me heen. Het viel verkeerd bij Carel en dat reageert hij zo af. Ik heb daarop eerlijk gezegd dat ik zijn korte lontje al via berichten opmerkte, waarin hij me al beschuldigde dat ik de telefoon niet opnam, omdat ik al betaald zou zijn. Ik was gewoon aan het werk.
Volgende keer volg ik mijn gevoel en annuleer ik bij dit soort mensen. Mensen die achteraf gezien bij me terecht zijn gekomen vanwege mijn te veel aan vrije kilometers, waardoor ik gewoon een goedkoop alternatief was. Ik heb dit nog nooit meegemaakt. Ik maak in alle oprechtheid afspraken met huurders en ben hier open en transparant over. Ook als er iets mankeert, ik heb juist geen zin in dit soort gezeur.