Driving in a motorhome is easier than you think.
If you're an experienced driver, and become aware of the differences between a car and motorhome, you will have no trouble with driving.
These are the main differences between a motorhome and a car:
1. Wider. A motorhome is on average 20 to 50cm wider than car.
2. Higher. A motorhome is also up to 3m higher. So be sure to watch out for small viaducts, low-hanging trees or balconies right along the road.
3. Heavier. Keep this especially in mind for mountains, ascend and come down in the same gear, and aim to brake as little as possible.
4. The Back. The back of the motorhome swings out slightly, so if you turn left the back will first edge slightly to the right. Keep this in mind when navigating turns.
5. Sight. You can't see everything behind your motorhome, even with a camera fitted your vision will not be complete. When parking or reversing, always have a fellow traveller outside the motorhome, keeping an eye on the back.
How does the deductible work?
A deductible is taken for every vehicle in case of damages. This is approximately £700-1000. The exact amount will be stated on the listing, as well as the rental agreement. This deductible can be charged for the following reasons:
1. Damage to the motorhome due to a collision
2. Damage to a third party
3. Damage to or in the motorhome through use. E.g. a table damaged by a fallen object.
Indirect costs cannot be claimed by the landlord, this includes missed income, an increase to their insurance premium or a decrease in value following repair.
Note: The deductible applies per damage. Your transfer the deductible once. If you have two or more damages, you can be charged the deductible for each damage, and may have to pay extra.
What should I do in the event of a damage?
Things happen, damages can occur during your trip or another. If there are minor issues that you don't require help for, simply inform the Owner. Do this immediately after, so that they can take measures for their following booking.
In the event of an actual collision or breakdown, you can call the breakdown service listed on the GoForm. If no number is listed on it, then call the insurance number on the green card in the motorhome.
The following overview lists what to do in response to specific issues:
| Situation | Who handles it? | Who pays for it? |
|---|---|---|
| Breakdown | Breakdown Service | Insurance Company |
| Collision caused by traveller | Breakdown Service | Traveller (deductible) + Insurance Company |
| Collision caused by third party | Breakdown Service | Insurance Company |
| Flat tire | Traveller/ Breakdown Service | Traveller |
| Motor/technical problems | Traveller/ Breakdown Service | Owner* |
| Damage to the interior | Owner | Traveller (deductible) + Insurance Company |
| Appliance Failure | Traveller: for a fridge, heater or something along those lines, a loose version is often available for under £100,- | Owner* |
*only with culpable behaviour of the traveller can this be claimed from them.
How are damages handled upon return?
Any additional assessments are reported on the website by the Owner and withheld from your deposit once you agree. You can communicate to the Owner about it via the platform, such as questions regarding an additional cost or to forward a receipt. This is easy and clear to do on the booking page.
What does Goboony do if the Owner and Traveller disagree?
Goboony is not present at the handover of a motorhome. When we need to help you or make a decision regarding a deductible, all we can do is use the evidence provided. In case of issues, please follow these steps:
1. Take photos of the motorhome and issue in question.
2. Together with the Owner, ensure that all damage and other additional claims are recorded on the GoForm, perhaps with your own views both written.
3. Both sign the GoForm.
4. Collect evidence regarding the points that you disagree with.
5. Once you've discussed the matter between yourselves and heard both sides, you can then contact Goboony's Support Team.
6. Both of you will be given the opportunity to submit your claim by email, attaching any supporting documents.
7. Goboony will make a decision regarding the deductible and additional costs within a week, basing this on both sides and evidence provided.
Goboony can make a final decision regarding the deductible, but is not a direct party to the rental agreement, and cannot involve legal restitutions.
We carefully review all submitted costs to verfiy that they have been reasonably and sufficiently fulfilled. We handles all damages and additional costs reasonably and fairly. We have several years of experience regarding this, and can solve 99% of all issues quickly.
Receive £35 travel credit by enjoying a problem-free motorhome holiday.
Return your motorhome with no issues, and you will receive a No-Claim voucher worth £35. It doesn't matter whether your trip was three weeks or three days, we simply wish to reward everyone treating someone else's items with care!
Enjoy your trip!