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Nice vacation, but clear areas for improvement We had a wonderful holiday with the camper. The camper drove well and offered us a lot of freedom during the trip. However, there were several areas for improvement regarding the handover, accessibility, and damage handling. Upon departure, it turned out that the camper was not completely clean and the skylight was defective. The registration certificate was also missing, and it had not been mentioned in advance that an AirTag was present in the camper. As a result, we did not feel that the camper had been fully and carefully inspected before departure. Jolly states that they are available by phone 24/7. We did not experience this during our rental period. Getting in touch by phone was sometimes difficult, and messages via the app were not always answered quickly or adequately. Especially during a trip, it is important that a rental company is easily reachable in case of problems. Afterwards, a dispute arose regarding the handling of the claim. Initially, two separate claims were submitted, whereas according to Goboony, the damage occurred during a single incident. Goboony ultimately determined that this should be treated as a single claim and that the deductible was therefore payable only once. The final decision was correct, but the processing took a long time and caused unnecessary uncertainty. Our holiday itself was a success, but we advise future renters to properly document the condition of the camper upon departure, report any defects immediately in writing, and make clear agreements regarding availability and damage handling. July 2026