This text has been automatically translated by Google. Switch to original
Bad faith, abusive quotes and withdrawals without consent: Goboony and Esther are to be avoided at all costs! We rented Esther's campervan via Goboony (Reservation No. 664A26) and our experience was a complete nightmare from beginning to end. Misleading advertisement and disastrous implementation: Misleading location: The ad stated a vehicle located 20 minutes from Edinburgh Airport, when in reality it is 45 minutes away. Incorrect pick-up location: Pick-up in a store parking lot and not at the address indicated in the advertisement. Vehicle not prepared: Water and diesel tanks not filled upon our arrival. Appalling hygiene: Cleaning was extremely superficial. The towels provided smelled so bad they were unusable; we had to pay for laundry at the campsite (the owner dishonestly claimed she couldn't smell anything...). I had to clean the fridge myself. Technical fault: My partner had to repair an exterior water outlet cover himself with tape, right in front of the owner! Dishonest handling of the claim (wing mirror - Dispute No. F473DE): Following a hit-and-run, we immediately notified Esther. She initially reassured us by promising a settlement, before resorting to increasingly abusive practices: The first "quote" was just a simple screenshot of an email, without any figures. The second document submitted was just a simple pro forma quote (Quote) not paid, showing an exorbitant amount of £311.85 for the part without OEM manufacturer reference, and £120.00 for labor without specifying the hourly rate or the duration (even though it is a part that can be found for less than £100 and fitted in 30-60 min). We were charged for travel/delivery fees from the garage (collection and delivery) in a completely unreasonable manner. Goboony customer service complicit in and abusive charges: Goboony refused to listen to our repeated complaints. They hid behind their terms and conditions to arbitrarily close the case, before deducting the deposit and demanding additional fees from our bank account based on a simple, non-detailed quote. We have initiated a chargeback and contacted the mediation authorities. Read the other reviews; we are not an isolated case. Avoid this vehicle and this platform!
Anaïs