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We hired the van for 5 days away and we went to Scotland. The booking etc was easy, and we received video instructions of how to operate the van. All good. Handover on collection was painless and off we went. The van had all the facilities we needed, even the crucial one given the weather temperature was boiling hot. We stayed in campsites each night rather than going feral and living off the van. The van was clean and tidy and worked well. The utility functions were easy to use. We had a great time. Stopping here and there enjoying the view and surroundings. Even meeting some very intriguing guests on the way. We were told to be back at 8am, this was even written in starred words on the takeover form. We did not have a problem with this. But, no one was available at 8am. We contacted the owner who said someone would be there in a minute. But by 9am we had to leave due to a prior engagement. Drop off was at their house, and we could hear people in the house, water running etc. Given we rang the doorbell and knocked several times and it also took 15 mins carefully driving down the drive-in reverse, it was disappointing no one was available. We left the van clean and tidy having taken it for a wash prior. 9 hours later we were told there were a few issues. Issue we were not aware of prior, whether they were there before or not, we could not say. We paid our dues that took 5 weeks to sort. Nevertheless it is a good van to hire, and the experience travelling was excellent. We planned to book 3 separate weeks on our return. Unfortunately for us, the return experience disappointed us too much to use the same van. So we went elsewhere to fulfil the booking. October 2023