Camping La Pineda de Salou

CAMPING LA PINEDA DE SALOU® - RTC : KT-000085-84

Booking conditions for bungalows and mobile homes

Reservation process

The reservation can be made directly on our website campinglapineda.com, with availability and online prices with the possibility of paying by credit or debit card Visa or MasterCard with secure server or by bank transfer, and also by phone.

The payment to confirm the reservations will be:

o Bungalows and Mobile Homes reservations: 40% of the total

o Booking of Offers: 100% of the total

Failure to make the payment before the date indicated in the budget or reservation document will result in the cancellation of the reservation.

Once you have received the corresponding payment, we will confirm your reservation by e-mail. This confirmation constitutes the voucher of your reservation, and must be presented at the reception on the day of arrival.

The amount received is considered a delivery on account of the total amount of the stay, and will be deducted from the total to be paid of the invoice, once discounted in case of occurrence, bank and administration expenses.

The reservation of Mobile home or Bungalow will remain until 12:00 of the day following the entry date. After this period, the Camping reserves the right to occupy it again.

Modifications and cancellations

The confirmation e-mail of the reservation must be verified, and in case of observing any error, the user must inform the Camping within 48 hours.

Reservation cancellations must always be communicated in writing or by e-mail to clp@campinglapineda.com; indicating the name of the holder of the reservation, number and date of confirmation of the reservation, reserved period and bank details or credit card number (if the payment was made with a card) of the holder of the reservation. Returns will be processed by credit card (if the payment was made with a card) or by bank transfer to the account holder, with a charge of € 40 in management costs.

Refunds and refunds will be made within 4 business days following the date of acceptance and confirmation of the cancellation or refund by credit card or bank transfer to the account holder.

Cancellations more than 6 days before the arrival date, will recover 100% of the reservation amount.

Cancellations less than 7 days before the arrival date, will result in the loss of 100% of the amount paid.

The non-occupation of the reserved bungalow or mobile home will result in the loss of 100% of the amount paid

Any modification during the stay, both the number of people and the days reserved, will be communicated immediately in Reception. In any case, the minimum amount to be invoiced will be for the period of days reserved and / or contracted. No refunds / discounts are offered for incidences of time, late arrivals or early departures.

Any change or modification of a confirmed reservation is subject to the payment of 25 euros of management expenses.

Schedule

The arrival and departure times will be:

Arrival day: The Bungalow or Mobile home will be available from 4 pm.

Departure day: The Bungalow or Mobile home will be left free and in perfect condition before 10 am. If it is done later, it will mean the payment of 1 additional day.

Tourist tax and Bails

The tourist tax is 0.99 euros per person and night.

The fee is not included in the accommodation rate, will be billed together with the stay in a separate concept and will be paid at the time of registration.

A maximum amount corresponding to seven nights per person is established.

Persons of equal or less than 16 years of age are exempt from the application of this tax.

Upon arrival at the campsite a deposit of 120 euros must be made by charging a valid credit card of the owner of the invoice as security in guarantee of any damage that may be caused. This deposit will be returned once the status and existence of all the equipment of the accommodation occupied within 48 hours after the delivery of the keys on the day of departure has been checked.

Important rules

Upon arrival, the entire contracted stay will be paid, deducting the part that has been paid as a reservation.

The price per night includes all the people indicated in the booking confirmation and a single vehicle. Any extra vehicle must pay the corresponding supplement.

Upon arrival, the accommodation will be clean, and on leaving you must leave it in perfect condition.

The final cleaning of the bungalow is not included in the price, and in case of not doing it the client must pay 40 euros. The loss of the key will entail the payment of 25 euros.

A higher number of people (including children) is not allowed as the maximum capacity of each type of bungalow or mobile home. Children under 10 years of age should always be accompanied by a responsible adult in all the facilities of the Camping, especially in the swimming pools and playground.

The users and / or lodged in the Camping must show the corresponding Entry and / or Identification Card at the request of the Camping staff or in the access control, and they must comply with the Internal Regime Regulations where the rights are regulated and duties of clients

The rules of road safety and road signs of the Camping vehicles must be respected, the nighttime silence schedule, respect the trees, keep the area of ​​the assigned bungalow or mobile home clean of waste and collaborate in the reduction and selection of waste generated using recycling cubes / containers marked and located at various points of the campsite, aspects aimed at avoiding accidents, promote coexistence and the environment. General Rules and particular provisions that are exposed to the Reception Office.

Late checkout (departure at 3:00 p.m.), will only be allowed during the low season, with prior payment of the corresponding supplement and authorization of reception, except for bridges and events, depending on availability.

In the bungalows and Mobil Homes dogs or other animals are not allowed except in Bungalow B2 during the period from April to the end of July and in September. The animals must be watched and always tied and they can never be alone. The owner must register and submit the required documentation in Reception. Potentially dangerous breeds are not allowed.

It is forbidden to play dangerous games or sports, to practice illegal activities, to consume prohibited substances or to annoy other customers.

People who come as visitors, must go through reception accompanied by the owner of the reservation, to deposit the documentation of visitors and pay at the entrance the price of the visit. The visiting hours are 9h. at 9pm.

Prices subject to availability and variables according to season and periods of stay.

Any reservation, even if it is confirmed, will be subject to verification of the data entered in the application and / or forms, and the Camping may cancel it in case of error and / or breach the general contracting conditions published on our website and displayed on the notice board. Reception announcements.

To avoid damage from heavy rain and strong wind in a tent or other camping equipment, it is necessary to have adequate material in good condition, mounted and fixed correctly, resistant, waterproof and capable of supporting a water column of 4000 mm. on the floor and on the double roof. We recommend the use of quality camping equipment, suitable to the conditions of the Mediterranean climate and designed for 3 seasons

The customer will avoid all kinds of noises and annoying voices and will regulate the volume of their sound devices so that they do not cause discomfort to their neighbors. The rest time is from 11:30 p.m. to 7:30 p.m.

From 24:00 hours to 7:00 hours, the circulation of vehicles inside the campsite is forbidden and the silence must be absolute.

RTC: KT-000085-84. V.09-2020

GENERAL CONDITIONS OF CONTRACTING AND RESERVATION

1.- Introduction

1.1.- The objective of these General Conditions of Contracting is to regulate the services of contracting and reservation of tourist accommodation products (camp site, bungalow and mobile home), or the purchase and/or use of other services that are offered by Camping La Pineda de Salou, a public camp site, classified as 2nd category, núm. RTC: KT-000085-84, owned by Gamite, S.A, with company registered office at La Pineda – Vila-seca (Tarragona), Ctra. de la Costa Tarragona to Salou, Km. 5, a company entered in the Companies Register of Tarragona, Volume 897, Folio 147, Page T6062, and Tax Identification Code A-08219735 (hereinafter the Camp Site), Tel. 977373080 and Fax 977373081. The terms “client” and “user” are used herein in order to make reference to all the individuals and/or entities which for any reason have access to the camp site web pages www.campinglapineda.com, www.lapineda.com and www.bungalowslapineda.com, or that utilise the services of contracting and reservation of the accommodation and installations on offer at the Camping La Pineda de Salou.

1.2.- Use of these services implies full acceptance, without reservation, of the validity of each and every one of the terms and/or General Conditions contained in the last updated version of the Terms and/or General Conditions published in the Camp Site web pages and Price list displayed on the Reception Office notice board, which are automatically considered to be included in the admittance and Registration Sheet of the Camp Site or in the contract signed, without the requirement that they be written therein. For this reason, the bearer of the reservation and/or invoice should consult the applicable rates and the terms and conditions of this page prior to accessing and/or using the services.

2.- Use of the Services

2.1.- Clients undertake to use the facilities in accordance with the terms of these Conditions of Contracting and in accordance with the law and with good practice and public order requirements. Accordingly, they are bound not to utilise the accommodation and services for unlawful purposes or effects or in a manner contrary to that set out in these Terms and/or General Conditions of contracting, or that may be detrimental to the rights and/or interests of third parties or which, in any way, could damage the facilities and services of the Camp Site or the image thereof. The holder of the invoice and/or legal representative will be responsible for the acts committed by their children or persons under the age of 18 enrolled during your stay at the campsite. If you have access to the accommodation and facilities with a camper van or motor vehicle the driver and/or owner must provide and have the corresponding license of movement, the compulsory insurance for vehicles that sets the current legislation and policy of insurance in force to cover the damage resulting from climate and extraordinary expenses of the authorized vehicle to spend the night in the camping. We do not accept dogs from 2 to 24 August.

2.2.- Usurious people and/or housed in the Camping site they should exhibit the corresponding Receipt of Entrance, and/or Card of Identification at the request of the personnel of the Camping site or in the acces control, and observe the Internal Procedural Regulations that regulate the rights and duties of clients. Also respect especially road safety rules and signs of circulation of vehicles from the Campsite, the silence hours at night and the collection and sorting of waste, among other things, designed to prevent accidents, favor coexistence and quality of service. The General Rules and individual provisions are displayed at the Reception Office.

2.3.- The Management may close areas and facilities of the Camp Site without prior notice in the instance of force majeure, unforeseen or inevitable events or on the basis of occupation. It may also unilaterally change the services provided or the operational and technical conditions or the conditions of use of the services and facilities at any time for the benefit of the users or when there are justifiable reasons. Likewise, in order to improve the service and establish an optimum level of quality, users can email any suggestions for changes they deem appropriate to the Camp Site supervisors at admon@campinglapineda.com.

2.4.- The client and/or user declares that he/ she is of legal age (18 years old) and enjoys the necessary legal capacity to contract the products and services that the Camp Site provides in all of the sales and/or distribution channels. All the information that the client and/or user provides to the Camp Site in order to formalise their inscription and registration, reservation of places or to utilise the web sites of the Camp Site shall be truthful, accurate and complete.

3.- Camp Site

3.1.- The number of camp site places (plots) that can be reserved per day is limited, so we recommend that reservations be made as early as possible. No pet will be accepted of a species that is considered potentially dangerous or that is not a domestic animal. They must be permanently tied up and can never be alone, whereby the owner is liable for any disturbance or damage they may cause. The owner will register and submit to reception any government and health services documentation as set out in the legislation in force (L.10/1999 of 30-07-99).

3.2.- Once the reservation has been received and the relevant payment and deposit accepted, we will confirm this in writing or by e-mail. This confirmation is proof of the reservation made and must be presented on the day of arrival. The amount received as a payment and deposit for the reservation is considered to be delivered on account for the full amount of the stay at the Camp Site, that is to say, IT WILL BE DEDUCTED FROM THE TOTAL TO BE PAID as per the Camp Site invoice, once bank and administration costs have been deducted where applicable.

3.3.- The plot reserved will be at the disposal of the client from 12 midday and clients must leave the camp site before 12 midday- late departure will incur a charge to the sum payable for 1 additional day. The reservation will be kept until 10pm on the expected day of arrival.

3.4.- Where clients arrive after the contracted date of entry (always upon giving prior notification to the Reception Department), and/or depart prior to the date contracted or reserved, the whole of the stay stated in the reservation confirmation and/or entry receipt shall be payable. Consequently with the tariff to forfait and in the promotions the client will have to pay the invoice corresponding to the totality of the contracted or reserved stay.

3.5.- The entry and departure dates stipulated in the reservation confirmation and/or entry receipt cannot be changed or reimbursed with the tariff to forfait and in the promotions. No refunds/discounts by inclement weather, late arrivals or early departures.

3.6.- Each plot can be occupied by a maximum of six people and caravans and trailers of over 5.5m in length can only be parked in central area plots that are of suitable dimensions and size for the caravan or trailer to remain within the borders of the plot. In the movement of vehicles over 2.50 meters in height the driver shall take the necessary precautions to avoid collisions or other accidents and to access to or exit from the plot assigned to circulate in the side road to the left and right of the entrance to the campsite.

3.7.- No advance reservations for a stay of less than 3 nights are accepted in High Season. In the Mid-Season the minimum is 2 nights and 1 nights in the rest of the seasons, other than for Promotions, Extended Public Holidays and Special Events.

3.8.- It will not be possible to reserve a particular plot at the Camp Site, it will only be due to specify the type of plot (parcel) and if it is for a tent, caravan or motorhome. The camping area is allocated by the Camp Site Administration on the day of arrival.

3.9.- The client and/or bearer of the reservation should provide his/ her identity documentation and that of those accompanying him/ her. Valid National Identity Documents or passports shall be presented and the documents necessary for the inscription and registration thereof shall then be signed. All clients lodging at the Camp Site are deemed to understand and accept the General Conditions of Contracting and the Internal Rules of the Camp Site which are on display at the Reception Office.

4.- Bungalows and Mobile Homes 

4.1.- The price per night covers all the people stated in the reservation confirmation and parking for one car. A corresponding supplement will have to be paid for all extra vehicles.

4.2.- The number of people (including children) staying in each type of accommodation must not exceed the stated maximum capacity for that type of accommodation. No dogs or other animals are allowed.

4.3.- The accommodation reserved will be available after 4 pm on the day of arrival. On the day of departure the accommodation should be vacated before 10 am. Late departure will result in an extra charge for 1 additional day. Where clients fail to present themselves before 10pm on the day of arrival, the Management reserves the right to cancel and use the deposit received as payment for administration and cancellation costs.

4.4.- In the event of arrival after the contracted entry date (and always giving prior notification to the Reception Department), and/or departure prior to the contracted or reserved date, the whole of the stay stated in the reservation confirmation and/or the entry receipt shall be payable. Consequently with the tariff to forfait and in the promotions the client will have to pay the invoice corresponding to the totality of the contracted or reserved stay.

4.5.- A deposit of 120 euros is payable on arrival at the Campsite. This is a guarantee bond for any possible damages that may arise. This deposit will be returned once the condition and existence of all the equipment of accommodation occupied in the 48 hours following the day of departure. On arrival the bungalow will be clean. It should be left in perfect condition on departure. The final cleaning of the bungalow is not included in the price, and where clients fail to do this a fee of 40 euros will be charged.

4.6.- Once the reservation has been received and the relevant payment and deposit accepted, we will confirm this in writing or by e-mail. This confirmation must be presented on the day of arrival and it constitutes the receipt for the reservation made. The sum received as payment and deposit for the reservation is considered to be an amount delivered on account of the total sum for the stay, that is to say, IT?WILL BE DEDUCTED FROM THE TOTAL OF THE INVOICE TO BE PAID, once bank and administration costs have been deducted where applicable.

4.7.- The minimum stay in High season (31-07 / 25-08) is of 3 nights for the types A, B2 and C1, and of 2 or 3 nights for the types B1, C2 and C5; of 4 of afternoon (check in time is 4 p.m.) to 10 in the morning (check out time is 10 a.m.). In Half season and Easter Week a minimum of 2 or 3 nights according to type of bungalow and the rest of seasons: 1 or 2 nights, except Local Parties, Events and Promotions.

4.8.- The entry and departure dates stipulated in the reservation confirmation and/or entry receipt cannot be changed or reimbursed with the tariff to forfait and in the promotions. No refunds/discounts by inclement weather, late arrivals or early departures.

4.9.- The client and/or bearer of the reservation should provide his/ her identity documentation and that of those accompanying him/ her. Valid National Identity Documents or passports shall be presented and the documents necessary for the inscription and registration thereof shall then be signed. All clients lodging at the Camp Site are deemed to understand and accept the General Conditions of Contracting and the Internal Rules of the Camp Site on display at the Reception Office. The sketch map and description of the different models of bungalows and mobile homes does not constitute a contractual document.

5.- Form of Payment

5.1.- The bearer of the reservation and/or invoice undertakes to pay the full amount of the invoice relating to the reserved or contracted period on the day of arrival, at the time of formalising his/ her entry at Reception.

6.- Changing, Cancelling Reservations and Returns

6.1.- The entry and departure dates stipulated in the reservation and/or entry receipt cannot be changed or reimbursed. Clients should always check the reservation confirmation e-mail and, in the event of an error being spotted, the user must report this to the Camp Site and the Reception Department within 48 hours, so that this can be corrected as soon as possible. Any change or modification of a reservation is subject to a charge of € 25 to cover administration costs. All reservations will be confirmed in writing and by e-mail once the amount of the reservation fee has been received within the period laid down. In the contrary case, the camp site reserves the right to cancel the reservation without prior notice.

6.2.- A reduction in the number of nights, a change in the type pf accommodation or a change in accommodation type are also deemed cancellations.

6.3.- Cancellation of reservations must always be made in writing (fax 977373081) or by e-mail to clp@campinglapineda.com stating the name of the person holding the reservation, the confirmation date and the reservation number, the period reserved and bank details or credit card number (if the payment was made by credit card) of the person holding the reservation, so that the refund can be processed. Cancellations and reimbursements will always be processed by means of a bank transfer to the holder's account, with a charge of 40€ for administration costs. Refunds will be made within 3 business days following the date of acceptance and confirmation of the cancellation or refund by crediting the credit card or bank transfer of the holder.

6.4.- 100% of the reservation fee shall be refunded where reservation cancellations are requested with a notice period of more than 6 days from the date of arrival, with a charge of 40€ being applied as compensation for administration costs.

6.5.- Reservation cancellations requested with a notice period of less than 7 days from the arrival date stipulated in the reservation will entail a loss of 100% of the sum paid.

6.6.- Failure to occupy a reserved and/or contracted plot, bungalow or mobile home will lead to a 100% loss of the sum paid.

7.- Right to Amend the Terms and General Conditions of Contracting 

7.1.- The Camp Site reserves the right to update the information about offers, prices, products, services and any other relevant data and make changes to our web page at any time, as well as to these General Conditions, in the manner that it deems appropriate, informing the users of the modifications made through the Camp Site web sites and the Reception Office notice board.

8.- Right of Ownership, Liability and Links,

8.1.- All the contents of the web sites www.campinglapineda.com and www.lapineda.com (including but not restricted to the presentation of products and services, texts, images, trademarks, logos, software file, colour combinations, as well as the structure and description of their contents) are the property of Gamite, S.A. or of its supplier and are protected by national and international regulations governing intellectual property.

8.2.- The Camp Site does not guarantee the continuity of the web sites, or that the same are operational and available at all times.

8.3.- The Camp Site is not liable for direct or indirect damages, including damages to computing systems and the introduction of existing viruses onto the network, deriving from the Internet navigation necessary for the use of web sites.

8.4.-The inclusion of links to other web sites does not imply that the Camp Site promotes, warrants or guarantees any such web site. The links included on the Camp Site web pages are provided for information purposes only without any class of assessment about the content, owners or services and products offered thereon nor is the Camp Site liable for the content of same.

9.- Applicable law and competent jurisdiction 

9.1.- Any dispute arising from the interpretation or enforcement of these General Contracting and Reservation Conditions or from the relationship between the user and the Camp Site shall be interpreted under Spanish legislation and all clients shall submit to the jurisdiction of the courts and tribunals of Tarragona capital with express waiver of any other jurisdiction.

version 2017.09

(Text translated from the original in Spanish - version 2017.09).