1-Accomodation: Arrival/Departure
In summer, arrivals are on Saturday or Sunday between 3 pm. and 8 pm. Departures are scheduled before 10am For stays outside July and August, arrivals are from 2 pm
In case of late arrival, please notify reception. Any request for a change of date must be made in writing.
In case of late arrival, please notify reception. Any request for a change of date must be made in writing.
Deposit: A deposit of €300 is required for the inventory and cleaning, to be paid on the day of arrival by cheque, cash or credit card. The deposit will be returned to you after your departure, once it has been checked by our cleaning staff.
2-Camping: Arrival/Departure.
Arrivals are from 2pm on the day specified in the contract. In the event of late arrival, please inform reception. Departures must take place before 12 noon on the day specified in the contract.
3- Rules for the stay:
For all rental reservations, a deposit of 25% is required at the time of booking. For stays in July and August, the balance must be paid 30 days before the planned date of arrival.
For rental stays outside the summer season, the balance must be paid on arrival at the campsite.
For all campsite bookings, a deposit of €50 is required.
The balance is due on arrival at the campsite.
In the event of late arrival or early departure, no refund will be made.
Payment methods accepted: cash, credit cards, bank cheques, holiday vouchers, bank transfers.
All reservations are nominative and cannot be transferred or sub-let.
4. Cancellation insurance to be paid with the deposit
Cancellation and interruption of stay insurance is optional but we recommend it to subscribe to it. Its amount is 3% of the total amount of the stay. It covers cancellations of stays for medical reasons including COVID, serious accident or death, claims resulting in significant damage to your home, dismissal, or modification of your leave by your employer, following a summons to an examination or before a court. All the clauses of the cancellation insurance contract can be consulted on request. In the event of cancellation or interruption of your stay for a reason falling within the scope of the contract taken out, you must declare your claim by post: Gritchen Affinity - Service Sinistre - BP66048 - 18024 BOURGES Cedex or by internet: www.campez-couvert .com/sinistres or by e-mail: disasters@campez-couvert.com.
5. Cancellation:
Cancellation up to 31 days before the start of the holiday:
The 25% deposit will be retained by the campsite as a cancellation fee.
Cancellation less than 30 days before arrival :
All sums paid will be retained by the campsite.
6 Rules of procedure:
- Anyone staying at Monlôo must respect the rules and obligations of the campsite (internal rules displayed at reception and on the price board).
- Double axle caravans are prohibited.
- Animals must be kept on a leash, up to date with their vaccinations and under the constant supervision of their master.
- All visitors must register at the reception, must pay an entrance fee for a visit of more than 2 hours and the car must be parked in the outdoor car park.
- The management reserves the right to dismiss without notice or reimbursement any person who fails to respect the rules of procedure.
- Silence is requested after 11 p.m. In the event of complaints, violence or damage, expulsion will be immediate.
- No reimbursement or compensation can be given in the event of a temporary or seasonal closure of one or more services related to technical, climatic, administrative or other problem.
7- Dispute
In the event of a dispute and after having contacted the customer service of the establishment, any customer of the campsite has the possibility of contacting a consumer mediator within a maximum period of one year from the date of the written complaint, by LRAR, from the operator. The contact details of the mediator likely to be contacted by the client are as follows CM2C 14 Rue Saint-Jean, 75017 Paris
