Camping Domaine des Bords de Cèze

GENERAL TERMS AND CONDITIONS OF SALE
SARL BORDS DE CÈZE

1044 chemin des Campings
30630 CORNILLON E-mail:bordsdeceze@gmail.com Website:www.lesbordsdeceze.com

These General Terms and Conditions of Sale (hereinafter the "T&Cs") govern the contractual relations between SARL BORDS DE CÈZE, operator of the Bords de Cèze campsite (hereinafter the "Campsite"), and any person making a reservation or staying at the Campsite (hereinafter the "Customer").

All bookings imply full acknowledgement and acceptance of these T&Cs as well as the Campsite's internal regulations.

 
1. PURPOSE

The purpose of these T&Cs is to define the conditions under which the Campsite offers its Customers the rental of:

Bare pitches for tents, caravans and motorhomes;
Rental accommodation.

In particular, they define the conditions of reservation, payment, cancellation, arrival and departure, as well as the rules applicable during the stay.

The Client acknowledges that they have read these T&Cs before making any booking and accept them without reservation.

When the booking is made online, acceptance of the T&Cs is evidenced by ticking the box provided for this purpose before the booking is validated.

When the booking is made by telephone, email or directly with the Campsite, the Customer acknowledges that they have received or can consult these T&Cs and undertakes to comply with them.

2. SERVICES AND PRICES
2.1 Bare pitches
The bare pitches are intended to accommodate a tent, caravan or motorhome, according to the conditions defined at the time of booking.

The basic package includes:
The rental of the pitch;
Hosting two people;
The installation of a tent, caravan or motorhome;
A vehicle associated with the facility, according to the conditions of the reservation;
The electrical connection when this is provided for in the package;
Access to sanitary facilities and infrastructures accessible to Customers;
Access to the services and entertainment offered during the period of the stay, according to their opening dates and hours.

Additional persons, pets, additional vehicles and any additional services are charged in addition according to the rates in force at the time of booking. Given the configuration of the Campsite, the vehicles accommodated must not exceed:
7 meters long;
3 meters high.

The Customer must indicate at the time of booking any facility or vehicle with special characteristics.

2.2 Rental accommodation

The rates for rental accommodation include the rental of the accommodation for the number of people provided for at the time of booking, within the limit of the maximum capacity of the same.

Unless otherwise specified, the price includes:
Water;
Gas;
Electricity;
Parking a vehicle;
Access to the campsite's facilities and services accessible to occupants.

Any additional person, animal, additional vehicle or additional service not included in the original booking may be subject to additional charge.

2.3 Taxes and contributions

Prices are indicated in euros including VAT. Unless otherwise stated, prices do not include:
The tourist tax;
Eco-contribution;
Additional services requested by the Client.

The tourist tax is collected by the Campsite on behalf of the competent authority and is invoiced in accordance with the rates and rules in force at the time of the stay.
The rates applicable to the Client are those appearing on their booking confirmation.
In the event of a manifest error in the display of a rate, the Campsite reserves the right to contact the Customer in order to make an adjustment before the final confirmation of the booking.

3. BOOKING

Reservations can be made:

Directly at the campsite;
By email;
Via the Campsite's website;
Or by any other means of booking offered by the Campsite.

The reservation becomes final after:
Acceptance of the request by the Campsite;
Receipt of the required deposit;
And, where necessary, receipt of the completed and signed booking contract or acceptance of these GTC.
For bookings made online, the Client receives a booking confirmation electronically.
All bookings are nominative and cannot be transferred to a third party without the prior agreement of the Campsite.
The Customer is responsible for the accuracy of the information provided at the time of booking, in particular regarding:

The number of people;
The age of the occupants;
Vehicles;
Animals;
The type and dimensions of camping equipment;
Any special request or need.

Any changes to this information must be reported to the Campsite before arrival.

4. PAYMENT TERMS

To confirm a reservation, a deposit of 30% of the total amount of the stay is required.
No administration fee is applied, unless otherwise stated at the time of booking.
The balance of the stay is due 30 days before the scheduled date of arrival.
For any reservation made less than 30 days before the date of arrival, the entire stay is payable at the time of booking. Payment can be made using the payment methods offered by the Campsite:
Credit card;
ANCV holiday vouchers paper version;
Species;
Bank transfer.

Payments are not considered final until they have actually been received.

In the event of non-payment of the balance on the scheduled date, the Campsite may send a request for regularisation to the Customer.

If the booking is not rectified within the period indicated, the Campsite may consider the booking as cancelled by the Customer, under the conditions set out in these T&Cs.

5. CANCELLATION BY THE CUSTOMER

Any cancellation request must be sent to the Campsite in writing, by e-mail or by post.

5.1 Deposit

The deposit paid at the time of booking is non-refundable in the event of cancellation at the initiative of the Customer, unless the Campsite has taken an exceptional and express decision.

The Campsite may, on a commercial and discretionary basis, accept in certain situations a total or partial refund, a credit note or a postponement of the stay.
Such an exceptional decision does not constitute an acquired right for the Client and cannot be invoked as a precedent for a subsequent request.
5.2 Cancellation of the stay

In the event of cancellation of the stay by the Customer, the sums already paid remain with the Campsite in accordance with these conditions, unless otherwise provided for in the cancellation insurance contract taken out by the Customer.

Where the balance of the stay is already due or has been paid, the applicable cancellation conditions are those indicated at the time of booking.

The Customer is therefore invited to carefully check the conditions applicable to their reservation before proceeding with the payment.

5.3 Cancellation insurance

The Campsite strongly recommends that the Customer take out cancellation insurance offered at the time of booking, in particular with its partner Meetch, when this option is available.

This insurance is optional and constitutes a separate contract between the Client and the insurer.

The Campsite is not the insurer and cannot be held responsible for the acceptance or refusal of a claim for compensation.

The conditions, exclusions, reasons covered and terms of reimbursement are exclusively those provided for in the insurance contract taken out.

The Client is invited to read all the terms and conditions of the insurance contract before taking out.

6. MODIFICATION OF THE RESERVATION

Any request to modify a booking must be sent to the Campsite as soon as possible.
Any modification is subject to the agreement of the Campsite and availability at the time of the request. A modification may concern, in particular:

The dates of the stay;
The type of accommodation;
The number of people;
The addition of an animal;
The addition of a vehicle;
Or any additional service.

A change resulting in an increase in the amount of the stay may give rise to additional invoicing.

A change resulting in a reduction in the amount of the stay does not automatically entitle you to a refund.

7. ARRIVAL

Accommodation and pitches are available from 16:00 on the day of arrival.

The Customer must respect the arrival times communicated by the Campsite.

In the event of arrival after 19:00, the Customer must imperatively notify the Campsite in order to find out the terms of access that will be communicated to him.

Any late arrival must be organised with the Campsite in order to allow the Customer to be welcomed in good conditions.

Fees may be applied in the event of late arrival according to the rate in force, in particular €7 per hour of delay, when this arrival takes place outside the scheduled reception hours and requires specific care.

The campsite reserves the right not to be able to provide an immediate reception outside its opening hours.

8. DEPARTURE AND EARLY DEPARTURE

Accommodation and pitches must be vacated by 11:00 a.m. on the day of departure at the latest, unless previously agreed by the Campsite.
Any departure after the scheduled time may result in a charge of €7 per hour started, according to the conditions posted and subject to the availability of the Campsite. Early departure
In the event of an early departure decided by the Customer, for whatever reason, the nights not used do not give the right to a refund.
This provision applies in particular in the event of:
Of change of program;
Personal problem;
Weather conditions that do not make it impossible to access the campsite;
Of personal convenience;
Or the Customer's decision to leave the Campsite before the scheduled date.

The Client may, however, request his cancellation insurance when his contract covers the situation concerned.

9. NO-SHOW

In the event of a Customer's failure to show up at the Campsite within 24 hours of the scheduled date of arrival, without information or proof being sent to the Campsite, the booking may be considered abandoned.

The campsite will then be able to freely dispose of the pitch or accommodation booked.

The sums already paid will remain with the Campsite in accordance with the cancellation conditions set out in these T&Cs.

10. DEPOSIT – RENTAL ACCOMMODATION

A deposit of €300 per accommodation is mandatory.
It is requested according to the terms and conditions communicated to the Client at the time of booking or before arrival. The deposit does not constitute an advance payment of any damage.
It may be used, in whole or in part, in particular in the event of:
Degradation of accommodation;
Damage or disappearance of equipment;
Breakage;
Missing furniture or equipment;
Damage to the Campsite's facilities attributable to the Customer or their companions;
Exceptional cleaning made necessary by the condition of the accommodation at the start;
The presence of tobacco or smoke odours requiring special intervention;
Or any other remaining amount due for the stay.

When the amount of the damage exceeds the amount of the deposit, the Client remains liable for the difference.

Any deduction from the deposit may be justified to the Client.

The deposit is returned according to the terms and conditions communicated by the campsite after departure and, when necessary, after verification of the accommodation.

11. CLEANING OF ACCOMMODATIONS

The Customer is responsible for cleaning their accommodation before departure, unless they have subscribed to a cleaning service offered by the Campsite. The accommodation must be returned in a satisfactory state of cleanliness comparable to that in which it was handed over to the Client.
Before departure, the Client must, in particular:
Empty and clean the refrigerator;
Clean the worktop;
Clean the appliances;
Clean the microwave;
Clean the hood and coffee maker;
Washing, wiping and storing dishes;
Clean the mirror and taps;
Clean the shower walls and door;
Clean the shower drain;
Clean and disinfect toilets;
Flush the toilet;
Sweep and wash all floors;
Clean under beds and furniture when necessary;
Empty the garbage cans;
Restore furniture and equipment to their original state;
Close the windows;
Turn off the heating and/or air conditioning;
Report any breakage, deterioration or anomaly immediately observed.

The windows may be left ajar temporarily in order to ventilate the accommodation, except in adverse weather conditions, but must be closed before departure.

In the event of insufficient cleaning, the Campsite may charge a cleaning fee corresponding to the type of accommodation concerned, according to the rates in force.

These fees may be deducted from the deposit.

Details of the cleaning packages will be communicated in the Campsite's rates and/or in the documents given to the Customer.

12. ANIMALS

Dogs and cats are allowed at the Campsite subject to compliance with these conditions and the internal regulations. Only one animal is allowed per pitch or per accommodation, unless previously agreed in writing by the Campsite. Dogs of the 1st and 2nd categories are strictly forbidden within the Campsite.
Animals must:
Be identified in accordance with the regulations;
Be vaccinated and their vaccinations must be up to date;
Be able to be presented with their health documents at the request of the Campsite;
Be kept on a leash within the campsite;
Not to create nuisance for other Customers;
Do not wander around the campsite;
Do not cause damage;
Do not leave their droppings uncollected.

The owner of the animal is responsible for any damage or nuisance caused by it.

The Client must report the presence of the animal at the time of booking.

If the Customer arrives at the Campsite with an unauthorised animal, in particular an animal exceeding the authorised number or belonging to a prohibited category, the Campsite may refuse access to the animal and, when its presence makes it impossible to carry out the booking under the agreed conditions, refuse access to the stay, without refund of the sums already paid, subject to the applicable legal provisions.

13. VISITORS

Guests' visitors can be welcomed at the campsite subject to compliance with the rules of safety, capacity and tranquility of the establishment.
All visitors must present themselves at the reception before entering the Campsite and respect the registration procedures set up by the Campsite. The Campsite may request:
The identity of the visitor;
The necessary contact details;
Check-in and check-out times;
Any information necessary for the safety and management of the Campsite.

The Customer who receives a visitor is responsible for the visitor's compliance with the internal rules and rules applicable to the Campsite.

The Campsite reserves the right to limit or refuse access to visitors, in particular in the event of maximum capacity reached, inappropriate behaviour, disturbance of the peace of other Customers or for safety reasons.

When a visitor is a foreign national falling within the scope of the regulations applicable to campsite operators, the formalities relating to the individual police form are carried out in accordance with the regulations in force.

14. VEHICLES AND TRAFFIC

In order to preserve the peace of mind of Customers, the circulation of vehicles in the Campsite is prohibited between 10:00 p.m. and 8:30 a.m., except in exceptional situations or emergencies.

During this period, vehicles must remain parked in the spaces provided for this purpose.
The Customer undertakes to comply with the indications and instructions given by the Campsite concerning traffic and parking.
In the event of repeated non-compliance or behaviour endangering people or facilities, the Campsite may take any appropriate measure and in particular ask the Customer to leave the premises under the conditions set out in these T&Cs and the internal regulations.

15. ELECTRIC VEHICLE CHARGING

It is strictly forbidden to charge an electric or hybrid vehicle from the electrical sockets of the pitches, accommodation or facilities of the Campsite, unless there is an infrastructure specifically provided for this purpose by the Campsite.

This ban applies in particular to cars, motorhomes, motorcycles and other electric or hybrid vehicles.

Any charging carried out outside an authorised installation may result in the invoicing of €300 for costs and consumption related to the unauthorised use of the electrical installations.

Depending on the seriousness of the breach, its repetition or the Customer's behaviour, the Campsite may also end the stay under the conditions set out in these T&Cs.

16. NOISE AND TRANQUILITY

The campsite is a quiet campsite, whose operation is based on the respect and tranquillity of all Customers.

Noise is tolerated during the day as long as it remains reasonable and does not disturb other people in the campsite.

Customers must ensure that the volume of conversations, music devices, televisions and other equipment is limited.

From 10:00 p.m., silence must be observed throughout the campsite.

Noisy parties, excessive festive behaviour, shouting, loud music or any behaviour likely to disturb the rest of other Customers are prohibited.

In the event of a nuisance, the Campsite may immediately ask the Customer to reduce or stop the noise.

In the event of non-compliance with this rule, in particular in the event of a repeat offence or significant nuisance, the Campsite may terminate the Customer's stay under the conditions set out in these T&Cs, without reimbursement of the services not used when the termination is attributable to the Customer's wrongful behaviour.

17. BARBECUES AND FIREWORKS

Wood and charcoal barbecues are forbidden throughout the campsite.

Electric barbecues can be rented from the reception, subject to availability.

It is also forbidden to light any fire or combustion device that is not allowed in the Campsite.

These rules may be strengthened or modified temporarily depending on weather conditions, fire risks or decisions of the competent authorities.

18. BEACH, RIVER AND SWIMMING

The campsite has access to a beach and/or an area located on the banks of the river.

The use of the beach, river and bathing areas is the responsibility of the users, in compliance with the safety rules, any prohibitions and instructions posted by the Campsite or imposed by the competent authorities.

Children must remain under the constant supervision of their parents or guardians.

The campsite particularly draws the attention of customers to the risks inherent in a natural environment: current, variable depth, rocks, slides, rising waters, bad weather and other risks related to the river.

Swimming may be prohibited or temporarily suspended when safety conditions are not met.

The Campsite cannot be held responsible for accidents resulting from carelessness, failure to comply with safety instructions or improper use of the premises, without prejudice to the responsibilities that may legally fall to it.

Personal belongings left on the beach or in common areas remain the responsibility of their owners.

19. PLAYGROUND AND EQUIPMENT

The use of the playground and the equipment made available to Customers must be done in accordance with their destination and the instructions posted. Children using the games and equipment remain under the supervision and responsibility of their parents or guardians.
Caregivers must ensure that the equipment used is appropriate for the age and abilities of the child.
It is forbidden to divert the equipment from its normal use or to engage in dangerous behavior.
The Campsite declines all responsibility for accidents resulting from improper use of the equipment, carelessness or lack of supervision, without prejudice to the responsibilities that may be legally incumbent on it.

The Campsite may temporarily close a playground or equipment for reasons of safety, maintenance, weather conditions or any other circumstance beyond its control.

20. PRIVATIZATION OF THE CAMPSITE AND ORGANIZATION OF PRIVATE EVENTS

Camping des Bords de Cèze may, subject to availability and prior agreement of the management, offer the total or partial privatization of the establishment for the organization of private events, including weddings, birthdays, family reunions, family reunions, private parties, seminars or any other similar event.

All privatization is subject to prior validation and a specific estimate or contract, specifying in particular the date, duration, the spaces concerned, the maximum number of participants, the services included, any additional services, the authorized times, the conditions of food and drink, as well as the financial terms.

20.1. Number of participants

The number of people authorised for the event is set in advance by the Campsite and indicated in the quote or privatisation contract.

The number of participants may not exceed the authorised capacity of the areas concerned or the limits set by the applicable regulations.

The organiser undertakes to communicate to the Campsite, before the event, as accurate an estimate as possible of the number of participants.

The Campsite may refuse access to any additional person when the maximum authorised capacity is reached.

20.2. Use of spaces

Privatization concerns exclusively the spaces expressly mentioned in the estimate or contract.

The other facilities and areas of the campsite remain, unless otherwise agreed in writing, subject to the usual conditions of use and may remain accessible to other guests of the establishment.

When the privatization is total, the specific conditions of access to the various facilities and areas of the campsite are specified in the privatization contract.

The organizer undertakes to comply with the instructions communicated by the management concerning the use of the facilities, the river, the beach, the playgrounds, the sanitary facilities, the accommodation and any equipment made available.

20.3. Hours and noise pollution

The times of the event are defined in advance with the Campsite.
The privatization or organization of an event does not constitute a general authorization to derogate from the rules relating to the noise and tranquility of the site.

As the campsite is an establishment that also welcomes tourists and is located in a residential and natural environment, the organiser undertakes to ensure respect for the neighbourhood and other occupants.

The times for the broadcasting of amplified music, sound and, where applicable, dance are set by the Campsite according to the nature of the event, the spaces used and the applicable regulatory or administrative constraints.

The Campsite reserves the right to immediately request the reduction of the noise level or the cessation of any activity that generates excessive nuisance.

In the event of a serious or persistent nuisance, non-compliance with the instructions or behaviour likely to affect the tranquillity, safety or property of people, the Campsite may put an end to the event, without prejudice to the invoicing of the services provided for in the contract and any damage caused.

20.4. Music, DJ and entertainment

The organiser must inform the Campsite in advance of the possible presence of a DJ, a musical group, an entertainer or any other service provider using a sound system.

Any steps and authorisations that may be necessary for the broadcasting of music, the organisation of the event or the intervention of service providers are carried out by the party to whom they are responsible according to the applicable regulations.

Where necessary, rights related to the public broadcasting of music must be declared to the competent bodies.

The Campsite may ask the organiser to provide any necessary proof or information before the event.

20.5. Alcoholic beverages

When alcoholic beverages are served or sold at an event, their management must comply with applicable regulations.
The organiser may not introduce, sell or distribute alcoholic beverages within the framework of the event without the prior agreement of the Campsite when this is necessary. When the Campsite itself provides and serves drinks, the corresponding conditions are specified in the estimate or privatization contract.
Any excessive consumption or dangerous behaviour related to alcohol may result in the intervention of the management and, if necessary, the termination of the event.
20.6. External service providers

The intervention of external service providers such as caterers, DJs, musical groups, photographers, videographers, decorators, equipment rental companies, entertainers or other professionals must be reported and accepted by the Campsite in advance.

The organiser remains responsible for the behaviour of its service providers and their compliance with the Campsite's rules. Service providers must respect the installation and dismantling schedules communicated to them.

Any installation requiring a special power supply, a connection, a structure, bulky equipment or a temporary modification of the premises must be the subject of a prior agreement.

20.7. Decoration and Facilities

The decorations, facilities and equipment brought by the organiser must be accepted in advance by the Campsite.

In particular, it is forbidden, without prior agreement, to attach elements to the trees, facades, accommodation, installations, furniture or equipment of the Campsite, as well as to use products likely to deteriorate the surfaces.

Confetti, glitter, smoke bombs, fireworks, flying lanterns, candles or any device presenting a risk of fire or damage are prohibited without the express prior authorization of the management and subject to applicable regulations.

No fire, barbecue, brazier or similar device may be installed in the context of an event without the prior agreement of the Campsite.

20.8. Cleaning and Restoration

At the end of the event, the spaces made available must be returned in a condition consistent with that in which they were returned.

The organizer is responsible for the collection of decorations, installations, waste and equipment brought by itself or by its service providers.

When cleaning is included in the privatization service, it covers only the services expressly provided for in the estimate.

Any additional repair made necessary by abnormal use of the premises, significant waste, damage or non-compliance with the instructions may be invoiced to the organiser.

20.9. Damage and security

A specific deposit may be requested in the context of a privatization, in addition to any deposits provided for accommodation.

This deposit may be used in particular to cover damage, loss, deterioration, missing equipment, exceptional cleaning costs, waste, breakage or any other cost directly attributable to the event, the organiser, the participants or the service providers acting on its behalf.

When the amount of the damages or costs incurred exceeds the amount of the deposit, the organizer remains liable for the difference.

20.10. Responsibility of the organizer

The organizer is responsible for compliance with these conditions by all invited participants as well as by the service providers involved in the event.
In particular, it is responsible for ensuring the behaviour of the participants, compliance with the facilities, safety rules and the tranquillity of the premises.

The Campsite retains its obligation of safety and its legal responsibilities. This clause shall not have the object or effect of excluding or limiting any liability that cannot be legally excluded.

20.11. Accommodation in the context of privatization

When the event includes the rental of accommodation, each accommodation remains subject to the general terms and conditions of sale applicable to the Campsite's rentals, in particular in terms of maximum capacity, deposit, cleaning, animals, damage and arrival and departure times.

The organiser may not assign or sublet accommodation to a person not provided for in the booking conditions without the prior agreement of the Campsite.

20.12. Cancellation or modification of the event

The conditions of cancellation, modification and refund applicable to a privatization are those indicated in the specific quote or contract accepted by the parties.

In view of the special nature of privatization services, specific financial conditions may be provided, in particular with regard to advance payments, payment deadlines, services already incurred and non-recoverable costs.

Any significant change in the number of participants, schedules, spaces used or services requested must be reported to the Campsite and may result in a change in the quote.

20.13. Cancellation or interruption by the Campsite

In the event of a necessity related to the safety of people, an administrative decision, exceptional circumstances, a natural risk, dangerous weather conditions or any other situation that makes the event impossible or dangerous, the Campsite may modify, postpone or interrupt the event under the conditions provided for by the applicable regulations and, where applicable, by the privatization contract.

The financial consequences will be determined in accordance with the contract concluded between the parties and the applicable legal provisions.
20.14. Specific Agreement

Any privatization constitutes a special service that may require additional conditions to these T&Cs.

In the event of a contradiction between these T&Cs and the specific conditions contained in the quote or privatization contract, the specific conditions expressly accepted for the event shall prevail only for the points concerned.

The final validation of the privatization only takes place after acceptance of the quote or contract, payment of the deposit provided for and validation of the date by the Campsite.

20. WEATHER AND EXTERNAL CIRCUMSTANCES

The campsite is located in a natural environment that can be subject to variable weather conditions.
The Campsite cannot be held responsible for the consequences of meteorological or natural phenomena beyond its control, such as:

Rain;
Wind;
Storm;
High heat;
Drought episodes;
Floods or rising waters;
Access restrictions;
Fire risks;
Administrative or preventive closure of certain spaces;
Or any other natural event or administrative decision temporarily affecting certain services.

For safety reasons, the Campsite may temporarily close certain equipment or spaces, including the beach, access to the river, the playground or certain facilities.

These temporary closures do not automatically entitle the Campsite to a reduction or refund when the Campsite acts to comply with the safety instructions or due to an event beyond its control, subject to the applicable legal provisions.

When the execution of the stay becomes impossible due to a force majeure event or an administrative decision, the financial consequences will be assessed in accordance with the applicable legal provisions and booking conditions.

21. LIABILITY – PERSONAL EFFECTS

The Client is responsible for his personal belongings as well as those of the people accompanying him.
The Campsite recommends that Customers take out civil liability insurance and insurance covering their personal belongings and their holiday.

The Campsite cannot be held liable for theft, loss or damage to Customers' personal belongings when these are the result of negligence on the part of the Customer or an event external to the Campsite.

Valuables should not be left unattended.

Customers are also responsible for damage caused by themselves, their companions, their visitors or their animals to the Campsite's property.

Any damage may be invoiced to the responsible Customer.

The limitations of liability provided for herein do not apply when the liability of the Campsite is legally engaged.

22. CUSTOMER BEHAVIOR

The Client undertakes to behave respectfully:
Other Customers;
The staff of the Campsite;
Service providers;
Local residents;
Facilities;
The environment.

In particular, the following are prohibited:
Aggressive or threatening behavior;
Physical or verbal violence;
Deliberate damage;
Repeated noise pollution;
Dangerous behaviour;
Repeated non-compliance with staff instructions;
Any dangerous or non-compliant use of the equipment;
Any activity that may affect the safety or tranquility of other Customers.

The Client is responsible for the behaviour of the people he welcomes or who accompany him.

23. TERMINATION OF STAY FOR MISCONDUCT

In the event of a serious or repeated breach of these T&Cs, the internal regulations or the safety rules, the Campsite may terminate the Customer's stay. Depending on the severity of the situation, the Campground may:
Issue a warning;
Immediately request the cessation of the behaviour concerned;
To give notice to the Client to comply with the rules;
Or, when the situation warrants, end the stay immediately.

In particular, the following may justify a termination of the stay:
Repeated noise pollution despite a request for cessation;
Violence or threats;
Deliberate damage;
Endangering others;
Serious non-compliance with the internal regulations;
Unauthorized charging of an electric vehicle;
The presence of a prohibited animal;
Aggressive behaviour towards staff or other Guests.

If the termination is caused by the Client's wrongful behaviour, the unused services will not be refunded.
The Customer must leave the premises within the time indicated by the Campsite according to the situation and safety requirements.

In the event of a situation presenting an immediate danger to people or property, the Campsite may immediately take the necessary measures and contact, if necessary, the competent authorities.

24. RULES OF PROCEDURE

The Customer undertakes to comply with the Campsite's internal rules as well as all safety instructions posted or communicated by the staff. The internal regulations supplement these T&Cs.
In the event of a contradiction between these T&Cs and an applicable mandatory rule, the latter shall prevail.
Failure to comply with the internal rules may result in the measures provided for in these T&Cs.

25. PHOTOGRAPHS AND VIDEOS

During stays, the Campsite may take photographs and/or videos in the common areas for the purposes of communication, animation and promotion of the Campsite. The Campsite will ensure that it complies with the applicable rules on image rights and the protection of personal data.
Where a specific authorisation is required, it will be obtained under the appropriate conditions.
The Customer can contact the Campsite at the bordsdeceze@gmail.com address for any questions relating to the use of their image.

26. PROTECTION OF PERSONAL DATA

The Campsite collects and processes the personal data necessary in particular to:
Reservation management;
The management of stays;
Invoicing and accounting;
Communication with Customers;
The management of requests and complaints;
The security and administrative management of the Campsite;
• And, when the legal conditions are met, commercial communication.
The data required for the performance of the contract is processed on the basis of this contractual necessity or a legal obligation.

Data used for commercial prospecting purposes are processed in accordance with the applicable rules and, when consent is required, it is collected under the conditions provided for by the regulations.

In particular, the Client has, in accordance with the conditions set out in the regulations, the rights of access, rectification, erasure, limitation, opposition and portability of their data.

To exercise their rights or obtain any additional information regarding their personal data, the Customer can contact the Campsite:

Campsite on the banks of the Cèze

1044 chemin des Campings 30630 CORNILLON E-mail:bordsdeceze@gmail.com

The data is kept for the periods necessary for its purpose and in accordance with the applicable legal obligations. The data necessary for commercial management may be kept during the commercial relationship and then, under the conditions provided for by the CNIL, for a period of up to three years from the end of this relationship for prospecting purposes.

The data required for invoicing and accounting is stored in accordance with the applicable legal obligations. The Client also has the right to lodge a complaint with the CNIL.

27. COMPLAINTS

Any complaint relating to the stay must, as far as possible, be reported to the Campsite during the stay in order to allow the Campsite to seek a solution as soon as possible.

Any subsequent complaint must be sent in writing to the Campsite at the following address:

Campsite on the banks of the Cèze

1044 chemin des Campings 30630 CORNILLON

Or by e-mail to:

bordsdeceze@gmail.com

The Client is invited to provide all the information necessary to process their complaint and, where applicable, the relevant supporting documents.

28. CONSUMER MEDIATION

In accordance with the applicable provisions, the Consumer Customer may, after having previously sent a written complaint to the Campsite and in the absence of a satisfactory response or in the event of no response within the applicable period, have recourse free of charge to the consumer mediator to which the Campsite belongs.

The contact details of the mediator must be communicated to the consumer under the conditions provided for by the regulations.

29. FORCE MAJEURE

The Campsite cannot be held liable when it is prevented from performing all or part of its obligations due to an event of force majeure within the meaning of French regulations and case law.

In particular, when they meet the legal conditions of force majeure, unforeseeable and irresistible events beyond the control of the Campsite are likely to be concerned. The Campsite will inform the Customer as soon as possible when the event is likely to have an impact on the stay.
The consequences of a force majeure event on the booking will be assessed in accordance with the applicable legal provisions.
30. APPLICABLE LAW AND DISPUTE RESOLUTION

These T&Cs are subject to French law.

In the event of a dispute, the Customer and the Campsite will endeavour to seek an amicable solution as a matter of priority.

The Consumer Client may also use the consumer mediation mechanism under the conditions set out in Article 28.

In the absence of an amicable resolution, any dispute will be submitted to the competent courts in accordance with the applicable rules of jurisdiction, in particular those protecting the consumer where applicable.

31. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE

The reservation of a pitch or accommodation at the Campsite implies full and complete acceptance of these General Terms and Conditions of Sale.
   
The Customer acknowledges that he or she has read these conditions before booking and undertakes to comply with them throughout the duration of his or her stay. These T&Cs, the booking contract and the internal regulations constitute the contractual documents applicable to the stay.