TERMS AND CONDITIONS OF SALE
Domaine du Scorff
SARL CRISCEL
8 Canquisquelen
56540 KERNASCLEDEN
Tél : 02.97.28.27.06
Web : Domaine-du-scorff.com
Email : hello@domaine-du-scorff.com
RCS Lorient : 949 617 138
BOOKING OF ACCOMMODATION
Our prices include occupants (according to the accommodation capacity), water, gas, electricity, one vehicle, access to reception facilities, entertainment and sanitary facilities. Your accommodation must be returned in the same condition upon departure. Requests for a specific pitch or accommodation on the campsite can only be satisfied subject to availability on arrival and may incur an additional charge.
Each accommodation is intended for a specific number of occupants. Under no circumstances may it be occupied by a greater number of persons (including children and babies). In such cases, the campsite manager reserves the right to refuse any additional persons. Each accommodation includes kitchen and tableware equipment as well as bedding (excluding bed linen and towels). Any dissatisfaction regarding cleanliness or the general condition of the accommodation must be reported within 24 hours of arrival in order to allow corrective action. No complaints will be accepted after this 24-hour period. All guests must comply with the campsite’s internal regulations, displayed at reception. They are responsible for any disturbances caused by persons staying with them. Serious failure to comply with the internal regulations may result in expulsion from the campsite.
1° Key collection
Rental accommodations are available from 4:00 pm on the day of arrival until 11:00 am on the day of departure. Pitches are available from 12:00 pm on the day of arrival until 12:00 pm on the day of departure. Any late departure will result in the charge of an additional day.
2° Booking
A booking option is valid for 7 days. A deposit of 30% is required to confirm the reservation.
The booking becomes firm and final upon receipt of the 30% deposit of the total stay amount.
This deposit constitutes a firm commitment and will not be refunded in the event of cancellation by the client, regardless of the reason, except in cases of force majeure as defined by Article 1218 of the French Civil Code.
The balance must be paid, without further reminder, 30 days before the arrival date, or 60 days in advance for bookings made more than 8 months before the stay.
A minimum stay of 7 nights may be required during high season, and 2 to 3 nights during certain bank holiday weekends, as specified on our website.
Deposits and balances may be paid by bank cheque, ANCV holiday vouchers, cash, bank transfer or online payment.
Bank details
Company name: SARL CRISCEL
IBAN: FR76 1558 9569 0309 1956 6634 049
BIC: CMBRFR2BARK
3° Late arrival and interruption of stay
In the event of late arrival or early departure compared to the dates stated on the booking confirmation, the full amount of the stay remains due. No refund will be granted for unused nights.
If the client fails to arrive within 24 hours of the scheduled arrival date without justification or notification, the accommodation may be reallocated. Cancellation fees will apply according to our cancellation policy.
4° Cancellation of stay
All cancellations must be notified in writing (by post or email). The date of receipt shall be taken as the cancellation date.
In case of cancellation by the client:
More than 30 days before arrival: the deposit will be fully refunded.
Between 30 and 7 days before arrival: the deposit remains due to Domaine du Scorff.
Less than 7 days before arrival, in case of no-show or cancellation on the day of arrival: the total stay amount remains due.
In case of late arrival or early departure, no refund will be granted.
In case of cancellation by Domaine du Scorff, all sums paid will be fully refunded.
Specific conditions for payment by ANCV holiday vouchers: In case of full or partial refund of a stay paid by ANCV holiday vouchers, the refund will be based on the amount actually received by Domaine du Scorff, after deduction of the commission retained by the issuing organisation.
Clients are advised to take out cancellation insurance covering unforeseen events.
Special case – Multiple or group bookings
Any booking involving several accommodations (from two rental units booked by the same client or for the same stay) is considered a group booking. In this case, the following conditions apply:
More than 60 days before arrival: refund of the deposit.
Between 60 and 30 days before arrival: the deposit remains due.
Less than 30 days before arrival: 100% of the stay is due.
Special case – Large capacity gîte
Any booking of the gîte (14 persons) is considered a specific booking due to its capacity and its impact on the overall availability of the estate.
A deposit of 40% of the total stay amount is required at the time of booking.
In case of cancellation by the client:
More than 90 days before arrival: full refund of the deposit.
Between 90 and 60 days before arrival: the deposit remains due.
Between 60 and 30 days before arrival: 50% of the total stay amount will be due.
Less than 30 days before arrival, in case of no-show or cancellation on the day of arrival: the total stay amount remains due.
In case of cancellation more than 60 days before arrival, a credit note valid for 12 months may be offered instead of a refund, subject to the client’s agreement.
5° Security deposit
A security deposit will be required upon arrival (€300 for chalets and roulottes, €600 for the gîte), payable by cheque, credit card or cash. It will be returned within 10 days after departure or destroyed. The campsite reserves the right to retain part or all of the deposit in case of damage to the accommodation, its contents or campsite equipment. Cleaning fees may also be deducted if the accommodation is not left clean, namely:
€90 for a chalet or roulotte for a one-week stay, and €40 for a two-night stay
€120 for the gîte
6° Tourist tax
The tourist tax, collected on behalf of the local authority, is included in the rates applicable at the time of booking.
However, for bookings made several months in advance for the following season, the applicable tourist tax may be adjusted according to the rate voted by the relevant local authority for the year concerned.
If the tourist tax amount changes between the booking date and the stay date, any difference (increase or decrease) will be reflected on the final invoice. The tourist tax appears separately on the invoice.
7° Insurance / Liability
The tenant is responsible for any damage caused by themselves. Please ensure you hold valid civil liability insurance during your stay.
The campsite declines all responsibility in case of theft, fire, bad weather, damage to property or vehicles, as well as accidents resulting from the civil liability of the client or another guest.
8° Animals
Only dogs and cats are permitted in rental accommodations, under the full responsibility of their owner and provided they are up to date with vaccinations in accordance with current regulations.
The health record (vaccination booklet) must be in the owner’s possession and presented upon request during the stay.
Animals must be kept on a leash at all times while on the estate.
They must relieve themselves outside the estate. Owners are required to immediately collect any waste to maintain cleanliness and the well-being of all guests. Animals are strictly prohibited from accessing sanitary facilities, the swimming pool and the children’s play area.
9° Minors
In the case of rental by a person under 18 years of age, they must be accompanied by an adult upon arrival and departure. Written parental authorisation will be required at the time of booking.
10° Motorhomes
We provide pitches suitable for motorhomes.
Pitch prices are calculated according to the number of nights and the number of occupants.
Animals, additional vehicles, services such as electrical hook-up and service area use (waste disposal and water refill) are subject to additional charges.
The amount paid grants free access to campsite facilities including sanitary blocks, bar and swimming pool (during the opening period from mid-April to 30 September).
Arrivals are between 2:00 pm and 8:00 pm and departures between 8:00 am and 12:00 pm.
11° Internal regulations: All guests must comply with the campsite’s internal regulations, available on our website and displayed at the entrance and at reception.
12° Electric vehicles: For safety reasons, it is forbidden to charge electric vehicles using indoor sockets not intended for this purpose. Dedicated charging points are available upon request. Any damage to the electrical network will be charged to the client.
13° Disputes
Any complaint following a stay must be submitted in writing by registered letter with acknowledgement of receipt within 20 days after the stay. In case of dispute, and after having contacted the campsite’s customer service, clients may refer the matter to a consumer mediator within a maximum of one year from the date of the written complaint.
Mediator contact details:
Email: consommation@cmap.fr
Postal address: Centre de Médiation et d’Arbitrage de Paris 39 avenue Franklin D. Roosevelt 75008 PARIS – France
14° Applicable law - Language
These General Terms and Conditions of Sale and the operations arising therefrom are governed by French law.
These Terms and Conditions are written in French. In the event of translation into one or more foreign languages, only the French version shall prevail in case of dispute.
15° Visitors and guests
Visitors are admitted to Domaine du Scorff after declaration at reception and approval by management. A fee may be charged according to the current tariff. Access to the swimming pool may be authorised upon request and subject to management approval. Visitors remain under the responsibility of the hosting client and must comply with the internal regulations.
Visitors’ vehicles must park outside the estate.
16° Image rights
Unless written objection is made before or during the stay, the client expressly authorises, free of charge, Domaine du Scorff to photograph or film them during their stay and to use the images, videos or sound recordings thus produced on all communication media for a period of five (5) years.
This authorisation also applies to persons staying with the client.
These materials may be used for national and international promotion of Domaine du Scorff, including on the website, brochures, social media (Facebook, Instagram), commercial materials or tourist guides.
17° Wellness Area
The wellness area is provided free of charge as an additional facility included with the rental of the gîte. Access to this area does not constitute an essential element of the rental agreement and is offered as a complimentary service.
In the event of temporary or total unavailability, malfunction, maintenance requirements, technical incident or force majeure (including but not limited to power outages or safety shutdown of the hot tub), no compensation, refund or price reduction may be claimed by the tenant, as the rental price applies exclusively to the gîte accommodation itself.
