Camping Le Dolmen

GENERAL TERMS AND CONDITIONS OF SALE 🇬🇧

Camping Le Dolmen****
+33 2 97 52 12 35 – www.campingledolmen.com – contact@campingledolmen.com
SAS with a share capital of €8,000 - SIRET 438 396 186 000 19
62, Chemin de Beaumer, 56340 Carnac

These general terms and conditions govern, as of right, reservations for stays made at Camping Le Dolmen. They form an integral part of any contract concluded between the campsite and its clients. Each client acknowledges having read these general terms and conditions prior to any reservation of a stay, for themselves and for any person participating in the stay.

VALIDATION OF THE RESERVATION
The reservation becomes effective only with the agreement of the campsite, after receipt of the deposit and after receipt either of the duly completed and signed reservation contract, or after acceptance of the general terms and conditions of sale during online booking. The campsite is free to accept or refuse the reservation request depending on availability and any circumstances likely to hinder the execution of the reservation. Management reserves the right to change the number assigned to the pitch or the mobile home. The reservation of a camping pitch or a rental accommodation is strictly personal. You may under no circumstances sublet or transfer your reservation without the prior consent of the campsite. Minors must be accompanied by their parents or legal guardians.

CAMPING PITCH
The basic package includes the pitch with 10A electricity for a tent, caravan or motorhome for 1 or 2 people, access to sanitary facilities and equipment. Pitches can accommodate a maximum of 6 people regardless of age. For large equipment (caravan, motorhome), it is imperative to inform us in advance.

RENTAL ACCOMMODATION
Rental accommodations are equipped. The basic package is for 2 to 6 people depending on the type of accommodation; water, gas and electricity are included. Bed linen and towels are not provided (they may be added for an additional fee and upon reservation). It is strictly forbidden to lie on the beds without using sheets or fitted sheets covering all bedding and the duvet provided. The campsite reserves the right to refuse access to families presenting a number of participants exceeding the capacity of the rented accommodation. Additional tents are not allowed on the rental accommodation pitch. All rentals are non-smoking.

RESERVATION FEES
Reservation fees are €6 for pitches and €25 for rental accommodations.
PRICES AND TOURIST TAX
The prices indicated are valid for the period mentioned. They correspond to one or more nights depending on the length of the stay. They are expressed in euros and include VAT. The amount of the tourist tax may be modified by the community of municipalities.

PAYMENT CONDITIONS
Camping pitches and rental accommodations
For reservations made more than 30 days before the start of the stay, a deposit of 30% of the amount of the booked services must be paid at the time of reservation. The balance must be paid no later than 30 days before the start date of the stay. For reservations made less than 30 days before the start date of the stay, full payment must be made at the time of reservation. In the event of non-payment of the balance by the client no later than 30 days before the start date of the stay, the campsite reserves the right to cancel the reservation and re-offer the accommodation for rental; the deposits paid will be retained by the campsite.

CANCELLATION AND MODIFICATION
1. Modification of reservation

The Client may request a modification of their stay (dates and/or type of accommodation) by written request to the campsite (letter or email) at least 30 days before the arrival date, subject to availability and feasibility. Any request to extend the duration of the stay will be carried out subject to availability and at the rates in force. Any request to reduce the duration of the stay is considered a partial cancellation and will be subject to the cancellation and interruption terms. Any request to postpone the stay is considered a cancellation subject to the cancellation terms. No postponement will be accepted for the following season. In the absence of modification, the Client must carry out the stay under the initial reservation conditions or cancel it according to the cancellation insurance conditions.
Postponement of the arrival date: In the absence of written notice from you indicating a postponement of your arrival date, the rental may be made available for sale again 24 hours after the arrival date mentioned in the contract, and you will consequently lose the benefit of your reservation.

2. Interrupted stay

In the event of an interrupted stay for one of the following reasons:

Closure of borders by administrative decision
Administrative closure of the campsite
Limitation of travel to a number of kilometers preventing the client from reaching the campsite.
A credit voucher corresponding to the unused nights, valid for one year, will be issued by the campsite. If the client refuses this voucher, they will be refunded upon request for the corresponding amount, minus the cost of cancellation insurance if it was taken out. Outside the reasons mentioned above, any interrupted or shortened stay (late arrival, early departure) due to the client will not give rise to a refund or a credit.

3. Cancellation by the campsite

In the event of cancellation by the campsite, except in cases of force majeure, the sums paid for the reservation will be fully refunded. This cancellation will not, however, give rise to the payment of damages.

4. Cancellation by the client

Any request for cancellation of the stay must be made in writing. Any cancellation results in termination of the reservation, and the campsite reserves the right to re-offer the accommodation for rental.

a. If you have not taken out cancellation insurance

For one of the following reasons and up to the arrival date:

Closure of borders by administrative decision
Administrative closure of the campsite
Limitation of travel to a number of kilometers preventing the client from reaching the campsite.
A credit voucher corresponding to the total amount paid, valid for one year, will be issued by the campsite. If the client refuses this voucher, they will be refunded upon request for the corresponding amount.

For all other reasons:
If your cancellation reaches us 30 days before the planned stay date, your deposit and reservation fees will be retained by the campsite. If your cancellation reaches us less than 30 days before the planned stay date, the full balance will be retained by the campsite in addition to the reservation fees. In the absence of written notice from you indicating a postponement of your arrival date, the pitch may be made available for sale again 24 hours after the arrival date mentioned in the contract, and you will consequently lose the benefit of your reservation.

b. If you have taken out cancellation insurance

The sums paid are covered by the guarantee according to the general cancellation conditions. If the reason is not covered by the cancellation insurance or if the claim is rejected, the general terms and conditions of sale of paragraph 4.a apply, and the cost of the cancellation insurance will be deducted from the sums paid in the event of cancellation.

NO RIGHT OF WITHDRAWAL
In accordance with Article L.221-28 of the Consumer Code, the campsite informs its clients that the sale of accommodation services provided on a specific date or according to a specific frequency is not subject to the provisions relating to the 14-day withdrawal period.

STAY CONDITIONS
1. Arrival

Outside July–August: The reception is open from 8:30 a.m. to 12:30 p.m. and from 3:00 p.m. to 7:00 p.m.

The camping pitch may be occupied from 3:00 p.m.; arrivals are possible until 7:00 p.m.; please contact the establishment in case of late arrival.
The rental accommodation may be occupied from 4:00 p.m.; arrivals are possible until 7:00 p.m.; please contact the establishment in case of late arrival.
A few days before your arrival, a deposit of €350 will be requested by our partner Swikly. An inventory form to be checked within 24 hours will be provided upon request; any claim made after this period will not be taken into account.

High season July–August: The reception is open from 8:30 a.m. to 12:30 p.m. and from 2:00 p.m. to 8:00 p.m.

The camping pitch may be occupied from 2:00 p.m.; arrivals are possible until 8:00 p.m.; please contact the establishment in case of late arrival.
The rental accommodation may be occupied from 4:00 p.m.; arrivals are possible until 8:00 p.m.; please contact the establishment in case of late arrival.
A few days before your arrival, a deposit of €350 will be requested by our partner Swikly. An inventory form to be checked within 24 hours will be provided upon request; any claim made after this period will not be taken into account.
Guests or visitors must be reported to the reception no later than at the time of their arrival.

2. Stay

It is the responsibility of the client to ensure insurance coverage; the campsite declines all responsibility in the event of theft, fire, bad weather, and incidents falling under the client’s civil liability. All clients must comply with the provisions of the internal regulations. Each registered tenant is responsible for disturbances and nuisances caused by persons staying with them or visiting them.

3. Departure

On the departure day indicated in your contract:
The pitch must be vacated before 12:00 noon.
The rental accommodation must be vacated before 10:00 a.m.
The accommodation you leave will be subject to an inspection between 8:00 a.m. and 10:00 a.m. If it is left in a perfectly clean condition and without missing or damaged equipment, the deposit will be refunded. Retention of the deposit does not exclude additional compensation if the costs exceed its amount. If the accommodation has not been cleaned before your departure, a cleaning fee of €90 will be charged. For any late departure, an additional day may be charged at the current nightly rate.

ANIMALS
Animals (maximum 2) must be vaccinated and kept on a leash at all times. Category 1 and category 2 dogs are prohibited. Vaccination records must be up to date.

MINORS
For obvious safety reasons (swimming pool, possible evacuation of the campsite in case of weather alert…) or health reasons (possible hospitalization during the stay…), minors not accompanied by their parents are not admitted. Furthermore, Camping Le Dolmen is not authorized, within the meaning of Decree No. 2002-883 of May 3, 2002 relating to the protection of minors during school holidays, professional leave and leisure activities, to provide collective or individual stays away from the family home for minors under 18 years of age who are not accompanied by their legal guardians.

INTERNAL REGULATIONS
The campsite reserves the right to expel any person who violates the internal regulations.

PAYMENT IN 4 INSTALLMENTS WITHOUT FEES WITH OUR PARTNER FLOA
Our financial partner Floa offers payment solutions for your purchases of goods and/or services in 4 installments without fees by bank card. These payment solutions are reserved for private individuals (adult natural persons) residing in France, holders of a Visa or MasterCard bank card with a validity date corresponding to the repayment period. Floa SA, RCS Bordeaux 434 130 423, whose registered office is located at Immeuble G7 – 71 Rue Lucien Faure, Bordeaux (33300), subject to the supervision of the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and registered with ORIAS under number 07 028 160 (www.orias.fr).
Floa reserves the right to accept or refuse your financing request; you have the legal right of withdrawal. To learn more, click here:
https://www.floabank.fr/politique-confidentialite.
Please note that if you request to pay for your order of goods and/or services using these payment solutions, your personal data will be transmitted to Floa for the purposes of reviewing your financing request, managing your credit agreement and, if applicable, debt collection. For more information, click here:
https://www.floabank.fr/politique-confidentialite.

DISPUTES AND MEDIATION
Any complaint must be reported by letter or email to the manager of the campsite concerned within 30 days following the end of the stay. In the event of a dispute, you must send us a registered letter with acknowledgment of receipt. If our response does not satisfy you, you may refer the matter to a consumer mediator within one year from the date of the complaint by letter to the following address: SOCIETE DE MÉDIATION PROFESSIONNELLE, 24 Rue Albert de Mun, 33000 Bordeaux.

CAMPSITE LIABILITY
The client expressly acknowledges that the campsite cannot be held responsible for false information communicated by its partners or by any third party that may appear in their brochure or on their website, particularly presentation photos, leisure activities, services and operating dates. All photos and texts used in the brochure or on the websites are non-contractual and for indicative purposes only.

DATA PROTECTION
The information you provide to us when placing your order will not be transmitted to any third party. This information will be considered confidential by the campsite. It will be used solely by campsite services for processing your order and for strengthening and personalizing communication. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to personal data concerning you. To do so, simply make a request by letter to the campsite, stating your name and address.