Camping Domaine du Morbihan

GENERAL TERMS AND CONDITIONS OF SALE 🇬🇧
Camping Domaine du Morbihan****
+33 2 97 41 12 51 - www.camping-domaine-du-morbihan.fr contact@camping-domaine-du-morbihan.fr
SAS with a share capital of €7,500 – SIREN 447 697 483 – 56 190 Ambon

These general terms and conditions govern as of right the reservations of stays made at Camping Domaine du Morbihan. They form an integral part of any contract concluded between the campsite and its customers. Each customer acknowledges having read these general terms and conditions prior to any reservation of a stay, for themselves and for any person participating in the stay.

VALIDATION OF THE RESERVATION
The reservation becomes effective only with the agreement of the campsite, after receipt of the deposit and after receipt either of the reservation contract duly completed and signed, or after acceptance of the general terms and conditions of sale during the online reservation. The campsite is free to accept or refuse the reservation request depending on availability and on any circumstances likely to hinder the execution of the reservation made. Management reserves the right to change the number assigned to the pitch or the mobile home.
The reservation of a camping pitch or a rental accommodation is made on a strictly personal basis. Under no circumstances may you sublet or transfer your reservation without the prior consent of the campsite. Minors must be accompanied by their parents or legal guardians.

CAMPING PITCH
The basic package includes the pitch for a tent, caravan or motorhome for 1 or 2 people, access to sanitary facilities and equipment. The pitches can accommodate a maximum of 6 people regardless of age. For large equipment (caravan, motorhome), it is essential to notify us in advance.

RENTAL
Rental accommodations are equipped. The basic package is for 1 to 4 or 6 people depending on the type of rental. Water, gas and electricity are included. Sheets and linen are not provided (they can be added at an extra charge and by reservation). It is strictly forbidden to lie on the beds without using the protective covers provided.
Camping Domaine du Morbihan reserves the right to refuse access to the campsite to groups or families arriving with a number of participants exceeding the capacity of the rented accommodation. Additional tents are not permitted on the rental pitch. All rentals are non-smoking.

RESERVATION FEES
Reservation fees are €6.00 for pitches and €25.00 for rental accommodations.

PRICES AND TOURIST TAX
The prices indicated are valid for the current season. They correspond to one night and are expressed in euros, VAT included. The amount of the tourist tax is €0.60 per day and per person over 18 years old (subject to modification by the municipality).

PAYMENT TERMS
For reservations made more than 30 days before the start of the stay, a deposit of 30% of the price of the reserved services must be paid at the time of booking. The balance must be paid no later than 30 days before the start date of the stay. For reservations made less than 30 days before the start date of the stay, full payment must be made at the time of booking. In the event of non-payment of the balance by the customer no later than 30 days before the start date of the stay, the campsite reserves the right to cancel the reservation and to reoffer the accommodation for rental, and the deposits paid will be retained by the campsite.

STAY PROCEDURE
1. Arrival
The reception is open from 8:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 7:00 p.m. The camping pitch may be occupied from 12:00 p.m.; arrivals are possible until 7:00 p.m. The rental accommodation may be occupied from 4:00 p.m.; arrivals are possible until 7:00 p.m. Fifteen days before your arrival, a deposit of €300 will be requested by our partner Swikly. An inventory form to be checked within 24 hours will be provided upon request; any claim made after this period will not be taken into account. Guests or visitors must be reported to the reception no later than upon their arrival.

2. Stay
It is the responsibility of the customer to ensure coverage: the campsite declines all responsibility in the event of theft, fire, bad weather and incidents relating to the customer’s civil liability.
All customers must comply with the provisions of the internal regulations.
Each main tenant is responsible for disturbances and nuisances caused by the persons staying with them or visiting them.

3. Peace and nighttime silence
In order to guarantee everyone’s rest, campers and visitors must ensure that they do not disturb the tranquility of the site by excessive noise (radio, television, music, discussions, engines, ball games, etc.).
Silence must be strictly observed between 10:00 p.m. (or 10:30 p.m.) and 7:00 a.m.
During this time slot, any noise that may be considered a disturbance to others’ tranquility may be sanctioned in accordance with Articles R.1334-31 of the Public Health Code and R.623-2 of the Penal Code relating to nighttime noise disturbance.

4. Departure
On the day of departure indicated on your contract:
The pitch must be vacated before 12:00 p.m.
The rental accommodation must be vacated before 10:00 a.m.
In the event that the deposit was paid by cheque, the accommodation you leave will be subject to an inspection between 8:00 a.m. and 10:00 a.m. In the case of a deposit paid via Swikly, the accommodation you leave will be subject to an inspection by the cleaning service. If it is vacated in a perfect state of cleanliness and without missing or damaged equipment, the deposit will be returned to you.
Retention of the deposit does not exclude additional compensation if the costs exceed the amount of the deposit.
If the accommodation has not been cleaned before your departure, a cleaning fee of €90 will be charged.
For any delayed departure, an additional day may be charged at the current nightly rate.

ANIMALS
Animals are accepted (except category 1 and 2 dogs) subject to a fee payable at the time of your reservation. They must be kept on a leash at all times and be up to date with vaccinations.

MINORS
For obvious safety reasons (swimming pool, possible evacuation of the campsite in the event of a weather alert, etc.) or health reasons (possible hospitalization during the stay, etc.), unaccompanied minors are not admitted. Furthermore, Camping Domaine du Morbihan is not authorized, within the meaning of Decree No. 2002-883 of May 3, 2002 relating to the protection of minors during school holidays, professional leave and leisure activities, to provide collective or individual stays outside the family home for minors under 18 years of age who are not accompanied by their legal administrators.

INTERNAL REGULATIONS
The campsite reserves the right to expel any person who violates the internal regulations.

CANCELLATION AND MODIFICATIONS

Modification of reservation
The customer may request a modification of their stay (dates and/or type of accommodation) by written request to the campsite (mail or email) at least 30 days before their arrival date, subject to availability and feasibility.
Any request to extend the duration of your stay will be processed subject to availability and according to the rates in force.
Any request to reduce the duration of your stay is considered a partial cancellation and will be subject to the cancellation and interruption of stay terms. Any request to postpone a stay is considered a cancellation subject to the cancellation terms. No postponement will be accepted to the following season. Failing modification, the customer must complete their stay under the initial booking conditions or cancel it under the cancellation insurance conditions.
Postponement of the arrival date: In the absence of written notice from you indicating a postponement of your arrival date, the rental may be made available for sale again 24 hours after the arrival date mentioned in the contract, and you will consequently lose the benefit of your reservation.

Interrupted stay
In the event of an interrupted stay for one of the following reasons:
Closure of borders by administrative decision
Administrative closure of the campsite
Limitation of travel to a number of kilometers not allowing the customer to come to the campsite.
A credit note corresponding to the unused nights, valid for one year, will be issued by the campsite. In the event of refusal by the customer of this credit note, they will be reimbursed, upon request, for the corresponding amount minus the cost of the cancellation insurance if it was taken out.
Outside the reasons mentioned above, any interrupted or shortened stay (late arrival, early departure) due to the customer will not give rise to a refund or a credit note.

Cancellation by the campsite
In the event of cancellation by the campsite, except in cases of force majeure, the sums paid for the reservation will be fully refunded. This cancellation will not, however, give rise to the payment of damages.

Cancellation by the customer
Any request for cancellation of a stay must be made in writing. Any cancellation results in the termination of the reservation and the campsite reserves the right to reoffer the accommodation for rental.
If you have not taken out cancellation insurance:
For one of the following reasons and up to the arrival date:
Closure of borders by administrative decision
Administrative closure of the campsite
Limitation of travel to a number of kilometers not allowing the customer to come to the campsite.
A credit note, corresponding to the full amount paid, valid for one year, will be issued by the campsite. In the event of refusal by the customer of this credit note, they will be reimbursed, upon request, for the corresponding amount.
For all other reasons:
If your cancellation reaches us 30 days before the scheduled stay date, your deposit and reservation fees will be retained by the campsite.
If your cancellation reaches us less than 30 days before the scheduled stay date, the full balance will be retained by the campsite in addition to the reservation fees.
In the absence of written notice from you indicating a postponement of your arrival date, the pitch may be made available for sale again 24 hours after the arrival date mentioned in the contract, and you will consequently lose the benefit of your reservation.
If you have taken out Meetch cancellation insurance https://meetch.io/
The sums paid are covered by the guarantee according to the general cancellation conditions. If the reason is not covered by the cancellation insurance or if the file is refused by it, the general terms and conditions of sale of paragraph 4.a. apply and the cost of the cancellation insurance will be deducted from the sums paid in the event of cancellation.

NO RIGHT OF WITHDRAWAL
In accordance with Article L.221-28 of the Consumer Code, the campsite informs its customers that the sale of accommodation services provided on a specific date, or according to a specific periodicity, is not subject to the provisions relating to the 14-day withdrawal period.

PAYMENT IN 4 INSTALLMENTS WITHOUT FEES WITH OUR PARTNER FLOA
Our financial partner Floa offers payment solutions for your purchases of goods and/or services, in 4 installments without fees by bank card. These payment solutions are reserved for private individuals (adult natural persons) residing in France, holders of a Visa or MasterCard bank card with a validity date corresponding to the duration of the repayment. Floa SA, RCS Bordeaux 434 130 423, whose registered office is located at Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300), subject to the supervision of the Autorité de Contrôle Prudentiel et de Résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and registered with ORIAS under number No. 07 028 160 (www.orias.fr).
Floa reserves the right to accept or refuse your financing request; you have the legal withdrawal period. To learn more, click here: https://www.floabank.fr/politique-confidentialite.
We draw your attention to the fact that if you request to pay for your order of goods and/or services by means of these payment solutions, your personal data will be transmitted to Floa for the purposes of studying your financing request, managing your credit contract and, where applicable, collection. For more information, click here: https://www.floabank.fr/politique-confidentialite.

DISPUTE AND MEDIATION
Any possible complaint must be reported by mail or email to the manager of the campsite concerned within 30 days following the end of the stay. In the context of a dispute, you must send us a letter by registered mail with acknowledgment of receipt.
If our response does not satisfy you, you have the option to refer the matter to a consumer mediator within one year from the date of the complaint by electronic means: contact@sasmediationsolution-conso.fr or by mail: SAS Médiation Solution, 222, ch de la Bergerie, 01 800 Saint-Jean de Niost.

CAMPSITE LIABILITY
The customer expressly acknowledges that the campsite cannot be held responsible for information communicated by its partners or by any third party that may be false and mentioned in their brochure or their website, in particular presentation photos, leisure activities, services and operating dates.
All photos and texts used in the brochure or on the websites are non-contractual. They are for indicative purposes only.

DATA PROTECTION AND FREEDOM
The information you provide to us when placing your order will not be transmitted to any third party. This information will be considered confidential by the campsite. It will be used only by the campsite services for processing your order and to enhance and personalize communication. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to personal data concerning you. To do so, simply make a request by mail to the campsite, stating your name and address.