Camping des Bains

GENERAL TERMS AND CONDITIONS OF SALE
CAMPING DES BAINS

Article 1 – Scope of Application of the General Terms and Conditions of Sale
These General Terms and Conditions govern the sale of stays provided by Camping des Bains. They constitute the entire contractual relationship between the Camping and its customers. All other terms and conditions are excluded unless a modification is accepted by the customer at the time of booking.

The Camping reserves the right to amend its General Terms and Conditions at any time. However, the version applicable to the customer shall be the version accepted at the time of booking.

Article 2 – Acceptance of the General Terms and Conditions of Sale
The customer is deemed to accept these General Terms and Conditions without reservation, in accordance with Article 1126 of the French Civil Code. When booking online or receiving the booking confirmation by email, the customer gives their specific, free and informed consent, particularly with regard to the use of personal data.

This acceptance applies to the customer and to all persons participating in the stay. The General Terms and Conditions of Sale are also available on the Camping's website and at Reception.

Article 3 – Booking
3.1 Booking Conditions
Booking methods

The customer may make a booking online, by telephone or directly on site.

Booking confirmation

Any booking request shall be considered final once it has been accepted by the Camping. The Camping reserves the right to refuse a booking depending on availability or any other circumstance that could adversely affect the proposed stay.

Acceptance of the booking is confirmed by sending a confirmation by email, post or by handing it directly to the customer.

To validate a booking, the customer must make a payment comprising:

A deposit of 30% of the total amount of the stay.
It is expressly stated that actual payment of the 30% deposit of the total amount of the stay is the sole condition for final confirmation of the booking.

Signing a quotation online or by hand, regardless of the medium used, does not constitute confirmation of the booking unless the deposit has actually been paid.

From the date on which the quotation is signed, the Customer has a maximum period of five (5) calendar days in which to pay the deposit.

If the deposit is not paid within this period, the Camping reserves the right not to confirm the booking and to immediately make the accommodation or pitch concerned available for sale again, without the Customer being entitled to any compensation.

Providing the customer's bank card number online and final validation of the order constitute proof of the customer's agreement and make the amounts due for the booking, as well as all transactions carried out, payable.

Capacity and participants in the stay

The booking is made in the customer's name. The customer must be over 18 years of age and must participate in the booked stay.

The customer must also provide the number and ages of all participants, including minors and newborn babies. The Camping reserves the right to refuse admission to any person who was not registered when the booking was made. Any incorrect information may result in cancellation of the stay.

As the booking is made in the customer's name, it may not be transferred or sublet, either wholly or partially, without the Camping's prior express written consent.

For safety and insurance reasons, the maximum number of occupants for each type of accommodation or pitch, as indicated on the website, must be respected. The Camping will refuse admission to any person exceeding this capacity, except for visitors who may be invited by the customer during the day.

Groups

The Camping offers family-oriented stays, with accommodation specifically designed for this purpose. The Camping reserves the right to refuse any booking that does not comply with the available accommodation capacities.

The Camping considers a group to be any booking of 5 or more rental accommodations or pitches made by the same natural or legal person, or by different natural persons who know one another and are travelling together for the same purpose, on the same dates and at the same Camping.

Group booking requests must be sent by email to info@campinglesbains.com or made by telephone on +33 (0)3 86 30 73 44, stating that the request concerns a group booking. The Camping reserves the right to review the request before accepting or refusing it.

3.2 Important Information
Admission of minors

For obvious safety reasons (swimming pool, evacuation of the Camping in the event of an emergency, etc.) and health reasons (hospitalisation, etc.), minors who are not accompanied by their legal representatives, in accordance with Article 389 of the French Civil Code, are not admitted.

Furthermore, pursuant to Decree No. 2002-883 of 3 May 2002, the Camping is not authorised to accommodate minors under the age of 18 who are not accompanied by one of their legal representatives outside their family home.

Minors accompanied by their legal representatives remain entirely under their responsibility and must under no circumstances be left unsupervised within the Camping, including in the aquatic area.

Non-contractual nature of communication materials

All documents other than these General Terms and Conditions of Sale, such as catalogues, brochures, advertisements and notices, are provided for information and guidance only and are not contractual.

Plans and photographs of rental accommodation are provided for illustrative purposes. The layout and characteristics of rooms may vary from one model to another.

Customers are advised to consult the detailed accommodation description available in the “Accommodation” section of the Camping's website to determine the exact composition of each rental unit. A description is also available inside each rental accommodation.

For any questions, the Camping can be contacted on +33 (0)3 86 30 73 44.

Camping facilities and activities

Certain activities and facilities offered by the Camping, either directly or through service providers, such as Wi-Fi or other items mentioned in the description, may be withdrawn or unavailable, particularly for weather-related reasons or in cases of force majeure, or may not be operational, especially at the beginning and end of the season.

The Camping accepts no liability in this respect. The Camping will inform the customer of any works, incidents or alterations taking place during their stay.

Article 4 – Prices
The applicable prices are those indicated at the time of booking by telephone, online or at the Camping. Prices may change during the season and are stated in euros, including VAT.

Any subsequent change in the applicable VAT rate occurring between the time the rates were determined and the invoicing of the stay will result in a proportional adjustment of the price including VAT, which the Customer accepts without reservation.

The price includes:

Rental of the pitch or equipped rental accommodation as defined on the website;
Water, gas and electricity consumption;
Access to the Camping and its equipment, facilities and entertainment, except for the items listed below, as defined in the brochure and on the websites;
One parking space per rental accommodation. The parking space is not necessarily located directly on the rented pitch.
The price does not include:

Applicable taxes;
Paid activities offered by the Camping and payable on site;
Additional charges such as cleaning fees;
Security deposits;
Cancellation/interruption insurance;
Optional equipment.
Spa guest rate

Eligibility for the special spa guest rate is strictly conditional upon the Customer providing documentary evidence confirming an actual booking for a course of treatment at the thermal spa.

If such evidence is not provided, the spa guest rate cannot be applied or maintained.

Article 5 – Payment Terms and Methods
5.1 Payment Terms
For bookings made more than 30 days before the beginning of the stay, a deposit of 30% of the total amount of the stay must be paid at the time of booking. The outstanding balance must be paid no later than 15 days before the beginning of the stay.

For bookings made less than 30 days before the beginning of the stay, the full amount must be paid at the time of booking.

If full payment has not been received by the agreed date, the Camping is entitled to consider that the Customer has cancelled the booking and may retain any sums already paid.

For groups, payment terms are specified at the time of booking.

5.2 Payment Methods
The methods accepted by the Camping for payment of the deposit and/or the full amount of the stay vary depending on the date on which payment is made:

If payment is made at least 30 days before the arrival date: payment may be made by bank card, bank transfer, French holiday vouchers (“Chèques-Vacances”) sent by registered post with acknowledgement of receipt, or cheque in euros sent by registered post with acknowledgement of receipt.
If payment is made between 29 and 15 days before arrival: payment may be made by bank card, bank transfer, French holiday vouchers or cheque in euros sent by registered post with acknowledgement of receipt.
If payment is made between 14 days before arrival and the day before arrival: payment may only be made by bank card or bank transfer.
For payments made on site: the customer may pay the outstanding balance by bank card, cash or cheque in euros.
5.3 Bank Card Payments
Accepted bank cards are those belonging to the Carte Bleue, Visa and Eurocard/Mastercard networks. American Express is not accepted.

The transaction is immediately debited from the Customer's bank card after the card details have been verified.

In accordance with Article L.132-2 of the French Monetary and Financial Code, a payment commitment made using a payment card is irrevocable.

By providing bank card information, whether online or by telephone, the Customer authorises the Camping to debit the card for the amount of the deposit or the full cost of the stay.

For this purpose, the Customer confirms that they are the holder of the bank card to be debited and that the name shown on the card is their own.

Article 6 – Services Not Included in the Price
6.1 Tourist Tax
Tourist tax is collected on behalf of the municipalities and must be paid at the Camping. Its amount, determined per person and per day, varies depending on the destination and may be amended during the year.

6.2 Paid Activities Offered by the Camping and Payable on Site
Certain activities offered by the Camping or one of its service providers are optional and subject to an additional charge.

Access to the Camping swimming pool is not a paid activity.

6.3 Cleaning Fees
The Customer may request that final cleaning be carried out by the Camping in return for payment of a cleaning fee, the amount of which varies according to the category of mobile home.

The cleaning fee does not include washing dishes and kitchen utensils, and all rubbish must be disposed of by the Customer.

6.4 Security Deposit
For any stay at the Camping, a security deposit of €150 will be required on the day of arrival for rental accommodation.

This deposit may be paid by bank card or cheque.

The security deposit will be returned in full on the day of departure or no later than fifteen days afterwards, following an inspection of the cleanliness and condition of the equipment.

In the event of damage, breakage or failure to carry out the required cleaning, only the amount corresponding to the actual loss or damage identified — including the documented cost of restoration, repair or replacement — will be deducted from the security deposit; the remaining balance will be returned to the Customer.

If the amount of the identified loss or damage exceeds the security deposit, the Customer will be liable for the additional amounts due, subject to presentation of the corresponding supporting documents.

If the customer paid the security deposit in cash and wishes to recover it immediately after departure, an appointment must be made no later than the day before departure so that an inspection of the accommodation can be carried out.

6.5 Cancellation / Interruption Insurance
The Camping offers optional paid cancellation and interruption insurance through its partner Gritchen Tolède & Associés, an insurance brokerage company with its registered office at 27 Rue Charles Durand – CS 70139 – 18021 Bourges Cedex – France.

The insurance premium is non-refundable in the event of cancellation.

Full details of the cover are provided in the insurance General Terms and Conditions and in the insurance product information document made available before the contract is concluded and also available on the Camping's website.

6.6 Charging Electric Vehicles on the Rented Pitch
Charging an electric vehicle using a domestic electrical socket on Camping pitches is strictly prohibited.

The Camping's electrical installation is intended for the proper operation of rental accommodation and infrastructure and is not designed for charging customers' personal electric vehicles.

6.7 Optional Equipment
The Camping offers optional equipment such as baby cots, barbecues, etc. Such equipment is provided on request and subject to availability.

For any questions, the Camping can be contacted on +33 (0)3 86 30 73 44.

Article 7 – Right of Withdrawal
The Customer is informed that, pursuant to Article L.121-20-4 of the French Consumer Code, the sale of accommodation services provided on a specific date or during a specified period is not subject to the statutory withdrawal period applicable to distance selling.

Consequently, no right of withdrawal applies to the sale of stays made by the Camping.

However, this exemption does not apply to any insurance policies taken out, for which a 14-day withdrawal period applies in accordance with applicable legal provisions.

Article 8 – Modification of the Booking / Stay
Any request to modify a booking must be made at least 10 days before the beginning of the stay.

The Customer must submit the request to the Camping by registered letter with acknowledgement of receipt sent to the Camping's address or by email to: info@campinglesbains.com.

The Camping will endeavour to accommodate the request, subject to availability and the applicable rates.

If the requested modification is not possible or is not accepted, the Customer must either complete the stay under the conditions originally agreed or cancel it.

Article 9 – Cancellation of the Stay
9.1 Cancellation by the Camping
Except in cases of force majeure or circumstances beyond the Camping's control, any cancellation of the stay initiated by the Camping will result in a full refund of all sums paid by the Customer.

Such reimbursement does not deprive the Customer of the right to seek compensation for any loss actually suffered as a result of the cancellation where the cancellation results from fault or breach attributable to the Camping, in accordance with the ordinary rules governing contractual liability.

9.2 Total or Partial Cancellation by the Customer
The Customer must notify the Camping by registered letter with acknowledgement of receipt sent to the Camping's address or by email with acknowledgement of receipt to: info@campingdesbains.com.

The date on which the cancellation notice is received will determine any applicable cancellation charges.

To enable reimbursement of any amounts due, the Customer must include with the cancellation request bank account details (RIB) in their own name.

If these bank details are not provided, no refund can be made.

Refunds will be made exclusively by bank transfer to the account specified by the Customer.

The Camping cannot be held responsible for delays in reimbursement resulting from missing or incorrect bank details supplied by the Customer.

In the absence of written notification under the conditions described above, the Customer will remain liable for the full amount due under the booking.

The following cancellation charges apply:

No cancellation charge when cancellation is received 31 days or more before the stay;
Between the 30th and 16th day inclusive before the stay: 30% of the total rental amount will be charged;
Less than 15 days before the stay or in the event of a no-show: the full amount due under the booking will be charged.
Regardless of the date of cancellation, any fees paid for cancellation/interruption insurance are non-refundable.

Article 10 – Conduct of the Stay
10.1 Arrival and Departure Times
Arrivals are from 4:00 p.m. and departures are by 10:00 a.m.

If a Customer is unable to comply with the arrival times, they must immediately contact Reception in order to try to find a solution.

If the Customer fails to arrive within 24 hours following the scheduled arrival date and has not sent written notification to the Camping providing a legally verifiable date, the Camping reserves the right to make the accommodation or pitch available for sale again.

No refund or compensation will be provided. No reduction will be granted in the event of late arrival or early departure.

10.2 Check-in / Check-out
Check-in – On arrival, Reception checks the Customer's outstanding balance. The Customer must have paid the full balance, present a valid official identity document and provide the security deposit under the conditions set out above.

Once the Customer's arrival has been registered, Reception will provide the keys to the rental accommodation and the relevant regulatory information.

The Customer is responsible for checking the inventory upon arrival and reporting any discrepancy on the day of arrival.

Check-out – The Customer must return the accommodation in a perfectly clean condition. Otherwise, cleaning/restoration charges corresponding to the cleaning fee may be deducted.

Any item broken, lost or damaged during the stay may also be charged to the Customer.

The security deposit will be returned under the conditions set out above.

10.3 Internal Rules
During the stay, the Customer undertakes to comply with the Camping's internal rules, which are available and displayed at Reception and on the Camping's website.

These rules apply to every person staying with the Customer or under the Customer's responsibility.

Unless otherwise stated in the Camping's internal rules or expressly authorised by the Camping, setting up a tent on a rental accommodation pitch is prohibited.

In the event of a clear breach of these rules, the Manager may impose sanctions up to and including termination of the contract, particularly in the event of disruptive behaviour contrary to the calm and peaceful nature of the Camping, violent behaviour, or insulting, racist or threatening remarks directed towards other Customers, Camping staff, partners or suppliers.

The Customer is informed that access to the accommodation may also be refused.

10.4 Pets
Two domestic pets are permitted per rental accommodation or pitch, provided they are declared at the time of booking or upon arrival on site.

Pets must not roam freely and must be kept on a lead, including on the rented pitch.

Pets are not permitted in the aquatic area, children's playground or sanitary facilities.

Pet waste must be collected by the Customer and pets must not disturb other customers.

Customers are requested not to leave their dogs unattended.

Admission of pets is subject to the following two conditions:

Valid rabies vaccination;
Identification by tattoo or microchip, evidenced by a card issued by the Société Centrale Canine.
The customer must bring the animal's health record.

Dangerous or aggressive animals, including Category 1 and Category 2 dogs under French regulations, as well as exotic animals, are not accepted.

10.5 Visitors
Any visitor invited by the Customer must be declared and registered at the Camping Reception.

The Camping reserves the right to refuse visitors access to Camping services. Visitors must comply with the Camping's internal rules.

For any visitor aged 7 or over staying at the Camping for more than 2 hours, a visitor

Article 11 – Liability
Outdoor hospitality establishments do not fall within the scope of the hotelier liability regime provided for under Article 1952 of the French Civil Code.

Consequently, except in the event of proven fault on the part of the Camping or its staff, in particular a breach of an obligation of supervision, safety or safekeeping incumbent upon them, the Camping cannot be held liable for the loss, theft or damage of personal belongings, whether within the Camping, in the car parks or in communal facilities such as bicycle storage areas, sanitary facilities, etc.

It is expressly stated that vehicles are parked at the Customer's own risk.

The Customer is required to take out civil liability insurance and, where appropriate, to contact their usual insurer in order to extend the cover provided under their comprehensive home insurance policy to the accommodation occupied for the duration of the stay.

The Company is subject only to an obligation to use reasonable endeavours throughout all stages of access to the Website, the booking process and subsequent services.

Although the Camping makes every effort to maintain an operational service, it cannot provide any guarantee regarding uninterrupted access to its Website and consequently accepts no liability for any direct and/or indirect damage caused by the inability to access all or part of the Website or arising from the use of the service by an internet user.

The Camping cannot be held criminally or civilly liable for the consequences resulting from inappropriate or unauthorised use of the Website or its content by users or any other third party.

The Camping cannot be held liable for photographs provided by third parties who have declared that they hold the relevant rights, or for false, misleading or incorrect information appearing in catalogues or on websites concerning the Camping, including presentation photographs, descriptions, activities, leisure facilities, services and operating dates.

The Camping cannot be held liable for the non-performance or improper performance of the contract where this results from fault on the part of the Customer, force majeure, or an unforeseeable and unavoidable act of a third party unrelated to the provision of the services covered by the contract.

Article 12 – Complaints
Any complaint must be reported by the Customer to the Camping during the stay so that the Camping can remedy the non-conformity or establish its existence.

If the non-conformity could not be remedied on site, the Customer may submit a written complaint to the Camping so that the Camping can attempt to resolve the matter.

In order to allow the complaint to be examined as effectively as possible, the Customer is requested to provide, as soon as possible, all factual evidence that they are able to gather, including photographs and videos, unless the non-conformity was observed on site by the Camping.

Any complaint relating to the Customer's stay must be sent by post to the Camping's address or by email to:

info@campinglesbains.com

No complaint will be considered in respect of an incident that was not reported to the Camping Manager during the stay.

Article 13 – Protection of Personal Data
13.1 Data Collection
When browsing our website, information relating to our Customers is collected.

There are three categories of information:

Information provided by the Customer when making a booking request: surnames, first names and dates of birth of all participants, postal address, email address and telephone number;
Information collected automatically: cookies (see the Cookie Policy);
Information collected from third parties.
All such information is considered confidential by the Company.

It is used solely by the Camping's internal departments for the purpose of processing the Customer's request and for improving and personalising communications and the services offered to Customers.

Article 14 – Authorisation to Use Image Rights
During their stay, the Customer and the persons staying with them (hereinafter referred to as the “Guests”) may be photographed or filmed within the Camping as part of group photography or filming (hereinafter referred to as the “Images”), which the Customer accepts on their own behalf and on behalf of the Guests.

The Customer also authorises the Camping, on their own behalf and on behalf of the Guests, to publish the Images on its social media accounts for a maximum period of five years from the date of acceptance of these General Terms and Conditions of Sale.

In all circumstances, it is understood that the Customer and the Guests:

May withdraw the above authorisations by notifying the Camping Reception in writing during their stay;
After Images featuring them have been published on social media, may request their removal by sending an email to info@campinglesbains.com;
Will receive no remuneration for the publication or use of the Images as provided for in this Article.
Article 15 – Applicable Law, Jurisdiction and Mediation
These General Terms and Conditions of Sale are governed by French law, and any dispute relating to their application shall fall within the jurisdiction of the competent courts, regardless of the Customer's country of origin.

In the event of a complaint, and after first contacting the Camping's customer service department in accordance with the complaints procedure, the Customer may refer the matter to a consumer mediator within a maximum period of one year from the date of the written complaint sent to the operator by registered letter with acknowledgement of receipt.

Pursuant to Article 1368 of the French Civil Code, it is expressly agreed that data stored in the information system of the Company and/or its partners shall have evidential value.

Accordingly, data stored electronically or digitally, where produced by the Company as evidence in any contentious or other proceedings, shall be admissible, valid and enforceable between the parties.

Article 16 – Partial Invalidity of the General Terms and Conditions of Sale
If any provision of these General Terms and Conditions of Sale becomes null and void as a result of a change in legislation or regulations, or as a result of a court decision, this shall under no circumstances affect the validity or enforceability of the remaining provisions of these General Terms and Conditions of Sale.