GENERAL TERMS AND CONDITIONS
The accommodation and the reserve pith can only be used by the person who made the booking and under no circumstances can be transferred or sub rented.
The rules are posted at the entrance of the campsite and at the reception, it can be sent to you on request
Any reservation implies the acceptance of the conditions of sale below
1 PAYMENT
• SELF-CATERING ACCOMMODATION :
The letting will be only come into effect with our agreement and after the receipt of:
- 30% of the total cost of the number of days stay (deducted from the final price)
- 31 euros booking fee (kept by the campsite NON REFUNDABLE).
A confirmation for your option will be sent with the details of your reservation within 8 days after receiving your deposit and booking fee. Your reservation can be cancelled if we do not receive your deposit in the time . You will then receive a letter of exchange to give to the reception, on your arrival
If the balance is not received on time, your reservation will be cancelled and the accommodation offer you chose will be made available for another customer . No refund can be obtained.
OCCUPENCY
The number of people mentioned for each type of accommodation is the maximum authorized number. This cannot be exceeded for the security and insurance reasons. The management team reserves the right to deny access to your accommodation, if the number of people exceeds the maximum capacity
It is forbidden to install a tent in the garden of an accommodation
• CAMPSITE PITCHES
The letting of the pitch will be only come into effect with our agreement and after the receipt of:
- 134.00 € (deducted from the final price)
- 16.00 € booking fee (kept by the campsite NON REFUNDABLE).
You will then receive a letter of exchange to give to the reception, on your arrival, to confirm the booking. It will be mention the balance to be paid on site, the day of your arrival
THE TOTAL COST OF THE STAY AT THE CAMPSITE IS REQUITED TO BE PAID IN FULL ON THE DAY OF ARRIVAL
2 LATE BOOKINGS
Do not hesitate to call us at the last minute !
• SELF-CATERING ACCOMMODATION :
If you book less than 30 days before your arrival, the total cost of your stay has to be paid at the time of reservation included the booking fee of 31 €
• CAMPSITE PITCHES
134 € + 16 € (bookings fee) and the balance on campsite, the day of your arrival
3 ACCEPTED MEANS PAYMENT
- Credit Card : Eurocard, Mastercard, Visa
- Bank Transfers (IBAN FR76 1680 7001 0200 2210 0655 509 BIC : CCBPFRPPGRE)
PLEASE INDICATE YOUR REFERENCE NUMBER WITH YOUR PAYMENT
4 ALTERATIONS IN YOUR BOOKING
Any alteration concerning dates, place, duration, number of people in your group will be accepted beforehand by our booking department. However, any alterations may incur further charges
5 CANCELLATION/DELAY/ NON OCCUPANCY / INTERRUPTION OF STAY
SELF-CATERING ACCOMMODATION
For a stay cancelled more than 30 days before arrival, the deposit and booking fees will retained by Le Coin Tranquille.
For a stay cancelled less than 30 days before arrival, or for an interrupted stay or one which was not used for any reason, the total amount of this stay and the booking fees will be retained by Le Coin Tranquille
Or will be due if not already paid
In case of « No show » on the day of arrival and if our service has not been informed of the postponement of the arrival date, the reservation will be cancelled and the deposit and bookings fee will be retained by Le Coin Tranquille
The amount No refund is given in the case of an earlier departure or a late arrival
• CAMPSITE PITCHES
For any stay cancelled before arrival, the deposit and bookings fee will retained by Le Coin Tranquille In case of « No show » on the day of arrival and if our service has not been informed of the postponement of the arrival date, the reservation will be cancelled and the deposit and bookings fee will be retained by Le Coin Tranquille
No refund is given in the case of an earlier departure or a late arrival
• CAMPSITE PITCHES AND SELF-CATERING ACCOMMODATION
In accordance with Article L 221-28-12 of the Consumer Code, the customer does not have a right of withdrawal.
In case of circumstances beyond our control, we may have to modify or cancel your stay. We would of course suggest an equivalent stay with different dates or different accommodation options depending on availability .If this alternative does not suit you, the total amounts already pay would be refunded to you. No compensation can be claimed
6 CANCELLATIONS INSURANCE
The cancellation insurance is optional
The campsite advises you to subscribe to your insurance company or if you wish
the campsite “Le Coin Tranquille” has come closer to Campez Couvert: Our partner Gritchen Affinity is committed to refund all or part of the stay to our holidaymakers
The amount is equivalent to 3.5 % of the total amount of your stay .To pay with the deposit when booking.This insurance option guarantees the refund of your stay in case of serious illness, serious injury or death, catastrophes entailing serious damage to your home, dismissal, change of leave by your employer, as a result of summons to an examination or in court The full terms and condition of the insurance certificate for cancellation of seasonal rental accommodation is available on the website www.campez-couvert , on request to the campsite or download on our website.
In case of cancellation or interruption of your stay for a cause mentioned in the clauses of the contract, you need to contact the insurance company :
- Gritchen Affinity – Service Sinistre BP 66068 18024 Bourges
- On line at www.campez-couvert.com/sinistres
- By e-mail at sinistres@campez-couvert.com and provide all necessary information and supporting documents
And inform the campsite Le Coin Tranquille
7 ARRIVALS / DEPARTURES / GUARANTEE DEPOSIT (deposit)
• CAMPSITE PITCHES
ARRIVALS/DEPATURES
The reserve pitch will be available from 12 o'clock on the day of arrival. The occupation of the pitch will cease at 12 o'clock on the day of your departure
You are required to present your identity papers at the time of arrival
The day of arrival and departure is free
• SELF-CATERING ACCOMMODATION :
ARRIVALS/DEPATURES
The rent accommodation reserved will be available from 4.00 pm. The occupation of the rent accommodation will cease at 10.00 am on the day of your departure
You are required to present your identity papers at the time of arrival
In case of a late arrival, please contact our booking department
In high season, the booking of our rental is from Saturday to Saturday
outside this period, all arrival and departure days are possible
An inventory will be made the day of your arrival.
A SECURITY DEPOSIT of 350 Euros per accommodation will be requested on the day of
your arrival. This deposit can be paid by credit card .It will be returned to you at the end
of your visit , with deductions made in case of damaged or lost equipment.
You must clean the accommodation before to leave.
if the accommodation, is not left in a clean condition.
We will keep from your security deposit: 150 € for the cleaning fees
The inventory of equipment will be undertaken on the last day of the hire period between 7 am and 10 am. If the inventory cannot be carried out due to the early departure before the schedule time, the deposit will be retained and returned by post after the inventory has been undertaken by the owner, and deductions made for any expenses incurred cleaning deterioration)
2 days before you leave, , you must take an appointment for the check out at the reception during the opening times
8 CHILDREN
The age of the children is calculated according to their birthday and your arrival date. An official document could be asked for on arrival.
Children under 18 are not allowed to stay on the campsite without one of their parents or a legal representative (close relative, group supervisor or teacher) for obvious security reasons (weather alerts, severe weather conditions, illness or emergency admittance)
9 VISITORS
All visitors should report to reception before entering the campsite. Campers receiving guests are entirely responsible for them If the Visit exceeds 2 hours, campers are asked to pay a supplement for each guest (price displayed at the entrance of the campsite and at the reception) Visitors vehicles must be stay in the car park at the campsite entrance *
10 ANIMALS
Pets are not allowed to wander around the site and must be kept on lead at all times
Your animals are welcome, but there is a principal condition for them to be allowed on site: a valid vaccination against rabies must be given
They are not allowed at the swimming pool and the beaches. Please mention their presence when booking Extra fees per day per animal will be required (different pets prices between accommodations and camping place
Be careful, animals must not be allowed to ride on bedding and sofas
Dogs should not be allowed to foul the campsite or annoy neighbors by excessive barking
11 IMAGE RIGHTS
You expressly authorize with no counterpart that “Le Coin Tranquille” can use pictures or videos of you or your children that could be taken during your stay for our promotional needs
12 SWIMMING POOL
Shorts and swimming shorts are forbidden in the swimming pool .Trunks only to be worn
13 CIRCULATIONS
Circulation is forbidden between 23 pm to 7 am. During this time you absolutely have to park your vehicles on the car park at the entrance of the campsite.
Please, observe the speed limit of 10 km per hour
14 DIVERS
From half of June to half September, An evening, dancing is organized (Couscous, paella, Barbecue, Mussels and chips …) until midnight
The owners reserve the right to organize 2 or 3 more additional evenings (on Sunday night between 15/7 to 15/08)
The customer will follow the campsite regulations displayed in the campsite reception, in particular the silence must be total between 11 pm to 7 am (except the Wednesdays Soirées until midnight
15 LEGAL ACTION
According to the legal provisions of the L 1612-1 of the French consumer code, any client of the campsite has the right to benefit from the free assistance of a consumer mediator in order to resolve amicably any dispute which could you oppose him/her to the manager of the campsite .
Please find the details for the customers mediator below : CM2C
-Submission of the case by internet (fill the provided form(online):www.cm2c.net /
-Submission of the case by post:
CM2C-14 Rue Saint Jean, 75017-Paris Phone: 0189470014.
Assurance responsabilité civile HPAssurance 61 Rue du Port 33260 La Teste de Buch
Court has the exclusive jurisdictions over any dispute
Theft :
The management is responsible for objects left at the information centre and is also liable for general surveillance of the campsite. Campers are responsible for their own pitch and must warn the management of anything suspicious.Although the campsite is supervised, campers are requested to take the usual precautions surrounding their possessions.