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Would not book again. We rented the van after the second day we noticed the tire was a little flat so filled it a few time in a couple days. Eventually while an hour out from sky in pouring rain the tire would no longer fill and was completely flat. we are told to get the tire iron, change the tire to the spare, and find a new tire. We were not given a tire iron. At one point he said" start waving people down for help. I really hope someone comes by you" creating more worry and stress. While bringing the car back he was being anal about the dog hair but the dog is in the car. At that point we had already been stranded in the pouring rain because of this guy not checking everything before the van left and just seemed like the least he could do was vacuum out his own vehicle? The girls who work for him are very sweet super understanding. He is extremely hard to work with. Just a complete ass. No help or reassurance when you need it.
November 2024
Response from Jo
Luke we are very sorry to have such a review .
The reality of calling assistance in some parts of Scotland is it take hours and usually we find a solution much quicker by local help .
Rregarding dog hair things extremely difficult to hear because we vacuum every van very wwell . We don’t have any record of you reporting this as we would have for sure addressed it
Luke
Jan Willem
Marion
Steve
Nicolas
Jessica
Matilde
Clayton