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Disappointing hire: advertised features missing and several faults We booked this van months in advance, partly because it was advertised with air conditioning and local. By the time we collected it, the air conditioning had been struck off the listing. We weren’t told about this through the platform beforehand. We found out on the day we picked up the van, when it was too late to make other plans. The bigger problem was the heating system, which blew hot air into the cab constantly, even when switched off with the vents closed. The only way to keep some form of ventilation was to drive with the windows open the whole trip, including on motorways in rain and strong wind. It was uncomfortable and tiring, and I had to stop for breaks far more often than I’d normally need to. We had other problems too: Water supply: the water-pump connector to the tap kept blowing off whenever we used it, soaking anything on the floor. I fixed it myself with a hose clip so we could use the water. Dashboard warnings: battery, coolant and an intermittent “can’t select drive” warning came up regularly. Some were mentioned at collection, but not how often they’d appear. The drive fault cleared after restarting, but it wasn’t reassuring on a long trip. Bodywork: there was damage to one side of the van, which we only learned about at collection. The van fell short of what was advertised and of a “top of the range” listing. Travelling with another couple in a different van made the difference very clear. We still completed the NC500, but the van made the trip harder rather than easier. I’d advise anyone considering this listing to confirm in writing, through the platform, which features are working before booking. I raised a dispute through goboony who tool weeks to review (The timer doessn't drop unless you log in every day. It didn't feel like they were interested in the customer experience only taking the word of the van owner and not an independent). September 2026

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We took our 2 young children away in the campervan, we had a great time making lots of memories. The campervan was in great condition and had a fantastic service from Bob from start to finish - thank you! August 2026

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My boys and I had a great week in Bobella. It’s a cracking wee van, really comfortable and so easy to drive and set up. We’ll definitely keep you in mind when we’re planning our next road trip 🤟 August 2026

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Awesome van and Bob was amazing. Will definitely hire again. What a fab weekend in the lakes. June 2026

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The van is in perfect condition and has an automatic gerbox which, combined with adoptive cruise control, makes the trip even more enjoyable. The owners are very kind and helpful, offering advice and assistance with any issues if needed. I would rent from them again. April 2026

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Excellent experience all round. Cannot recommend highly enough March 2026

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Great communication, camper as described, would definitely book again January 2026

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Bobella is the perfect campervan . 🚐 Superbly kit out with top quality fixtures…. Our first experience in a camper and definitely not our last … She was a pleasure to drive and to sleep in…. Bob and Annabella were top ‘hosts’ , making for a smooth, easy transaction .. Thank You 😊 August 2025

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The handover went very smoothly. Bob was precise and efficient pointing out all we needed to know about the van. We enjoyed staying in the campervan. Very comfortable and roomy. The whole experience was amazing. We did 700 miles from north Wales to South, and back to Yorkshire. July 2025

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We had an amazing trip with Bobella through Scotland. Bob gave us a very thorough handover and was always available to answer our questions, both before and during our trip. The campervan is well equipped, has everything you need. Highly recommended! July 2025