Liked: When we arrived we didn't know where the Eurocamp reception was located, the map provided by ResaSol needs a magnifying glass to be legible. Another customer showed us where it was, we waited for two hours, nobody came, eventually ResaSol told us to call the tiny number on the map provided. Referred.to security after a very long journey the man's english was poor, he wasrude, blunt and sent us back to Eurocamp reception before he gave us our keys and explained where to go! We'd been back to main site reception twice with bags still in the car and on foot, before we were helped.

Could be better: Tell customers upfront about tree sapphire damage to vehicles if not covered. Sell covers on site. When electrical failure happens, don't keep fixing it when it recurrs frequently, move the customer to a new cabin after one recurrence. Ours failed 4 imes over two days and ruined those days. My car bodywork is ruined by tree sap burnt on by the sun, a respray is going to run up a bill over a thousand pounds! There was nowhere else to park near our cabin available. I want compensation for the two days lost dealing with electricity and for the damage to my car which could have been prevented

Liked: The area was beautiful

Could be better: The accommodation would really benefit from improvements, the beds were not good at all, Al mount like prison beds. The fact that I book a holiday to get away from the normality of life and then have to clean my own caravan, I thought was shocking.. I had bought numerous pairs of swimming shorts for my holiday only to be told that I couldn’t wear them because they weren’t the correct type very strange.

Liked: Family with 2 kids, week one of a 2-site holiday.

Could be better: Reception needs significant improvement. We were left waiting in a line in the pouring rain for 1h20 just to check-in. When we got to the desk, I complained. There was no apology even though we were standing there totally soaked through. The lady on the desk said the Directors don’t even care. This set off my holiday badly and I can’t recover from such a bad welcome.

Liked: Huge campsite but set within the forest it feels very peaceful. Large pitches, and the site is split into different zones each with a shower and toilet block so there was never a queue (in late August). Waterpark was amazing, such good fun. Short walk over the dune to the beach. We enjoyed the entertainment and our daughter loved the kids club.

Could be better: Would be great to see soap in the toilets/handwash basins, and water could be a lot warmer for washing up.

Liked: The pool and slides

Could be better: Very cramped chalets, stacked up on each other, no room to park car, no bbq-had to use shared bbq dotted around camp, no grills available so had to buy own. Noisy. So big and long walk everywhere-you really need a bike or electric scooter. You have to add on 30 mins to go anywhere on foot! Tennis courts were an extra fee. If you want to book boat trip-go on first day as all sold out. Don’t bother with spa-overpriced and rubbish!!

Liked: Options

Could be better: Rubbish bins closet to caravans. Buggy hire/ride options. Very rude member of staff in the restaurant.

Liked: Great campsite! It is large but still retains a friendly feel to it. Quiet at night. Good water park. Harbour restaurants we cycled to were a good find! Entertainment was good.

Could be better: The spa shop is so expensive!

Liked: We have returned every year for 3 years as we enjoy it so much

Liked: Water park had great facilities, incl. cafe and hot fresh water showers.

Could be better: Some cyclists on the campsite don't have regard for people on foot; some cycle at night with their lights off, when people are walking home. Even during the day may cyclists cycle too fast and turn corners without slowing down. I think electric scooters should be banned. As well as specific activities for teenagers, there should be a daily teenagers meet-up/club.

Liked: We liked ocean and place around.

Could be better: Learn to read well clients e-mails and before confirming something be sure of what you are You need to specify that if you pay €30 in addition to stay SIDE-by-SIDE with your friends for YOU it means “close in the same area”. If clients ask to be SIDE-by-SIDE through emails and you confirm “OK no problem” and if clients book and buy all SIX months before you must be clear and make it possible. But first, learn to read emails and reply consistenly and say the truth. You had 6 months to make 3 clients happy if we think you had 6 months to find 3 pitches and not decide them at our arrival