Return after many years

7.2 Jude A Senior couple September 2024

Liked: The smell of the pine, proximity to the beach, the beach! Lots to do in area. Reps very helpful. Loved that you could borrow/have things that other families had left. Being able to get into caravan on late arrival. Spar - great Selection of bread.

Could be better: Cleanliness of caravan. Not as good as it used to be. No bbq tools. Had to ask for knives - only 3 available. Men not being able to wear perfectly acceptable swimming trunks.

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Family friendly

10.0 Lisa D Family with children September 2024

Liked: The Parc has activities for all ages and provides off site reliable company’s to attend for all age groups

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Excellent resort

9.8 John R Family with children September 2024

Liked: Great facilities, well maintained and looked after. Everyone had a great time

Great waterpark and beach

6.6 Helen R Family with children September 2024

Liked: We really loved how close it was to the beach, the waterpark was great and kept the kids occupied for hours. The staff were really helpful.

Could be better: The restaurants could be more catered for kids. This is in food options and times of eating dinner. I know europeans eat much later but in the UK kids are used to eating their dinner around 4.30/5pm so 7.30pm eating was tricky. The water parks i think could do with a health assessment, the slides are very fast / have bumps in them that I think are a bit dangerous. The mens toilet door in the arena slams and trapped my childs hand

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Mr

9.3 Marcin G Family with teenagers September 2024

Liked: Great swimming pool Great food

Could be better: Entertainment

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Family holiday

9.8 Tomasz Z Family with teenagers September 2024

Liked: Great location with everything we wanted on site. My sons and i absolutely loved it.

Could be better: N/a

Pitch VIP 120 2/6P

Totally unhappy with the accommodation

4.8 Carl B Family with children September 2024

Liked: The site itself was good. Plenty of activities.

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Problem solving issues

5.8 Paul J Family with children September 2024

Liked: When we arrived we didn't know where the Eurocamp reception was located, the map provided by ResaSol needs a magnifying glass to be legible. Another customer showed us where it was, we waited for two hours, nobody came, eventually ResaSol told us to call the tiny number on the map provided. Referred.to security after a very long journey the man's english was poor, he wasrude, blunt and sent us back to Eurocamp reception before he gave us our keys and explained where to go! We'd been back to main site reception twice with bags still in the car and on foot, before we were helped.

Could be better: Tell customers upfront about tree sapphire damage to vehicles if not covered. Sell covers on site. When electrical failure happens, don't keep fixing it when it recurrs frequently, move the customer to a new cabin after one recurrence. Ours failed 4 imes over two days and ruined those days. My car bodywork is ruined by tree sap burnt on by the sun, a respray is going to run up a bill over a thousand pounds! There was nowhere else to park near our cabin available. I want compensation for the two days lost dealing with electricity and for the damage to my car which could have been prevented

Accommodation not up to standard

4.0 Alan C Family with teenagers August 2024

Liked: The area was beautiful

Could be better: The accommodation would really benefit from improvements, the beds were not good at all, Al mount like prison beds. The fact that I book a holiday to get away from the normality of life and then have to clean my own caravan, I thought was shocking.. I had bought numerous pairs of swimming shorts for my holiday only to be told that I couldn’t wear them because they weren’t the correct type very strange.

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Too big, too commercial, too expensive.

6.2 James W Family with children August 2024

Liked: Family with 2 kids, week one of a 2-site holiday.

Could be better: Reception needs significant improvement. We were left waiting in a line in the pouring rain for 1h20 just to check-in. When we got to the desk, I complained. There was no apology even though we were standing there totally soaked through. The lady on the desk said the Directors don’t even care. This set off my holiday badly and I can’t recover from such a bad welcome.

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