I wouldn’t usually write a poor review, also do not like being hassled to do so but this is the sixth or seventh request from Goboony to do so, so feel I should do one.
I did not enjoy the experience, it was stressful, struggled to park the vehicle on many occasions near a venue that I wanted to see, also it was not easy booking pitches, tried booking before the holiday but most camp sites were unwilling to book one or two day stops and said ring back on the day, so spent most mornings trying to book for that night, not always ending up on a great site, struggled to park up to get food , supermarkets don’t cater for large vehicles, picking up the van was ok both the owners were very nice and helpful however on returning the van, it was like one nice cop one bad cop, the women was not friendly at all just looking to find issues, every little mark scrutinised and really felt uneasy as spent 4 hours getting it ready for return, when picking up the van you couldn’t take pictures of every mark and scratch, but when returning and questioned about some marks they said didn’t you take pictures, and lots of other issues that did not make the overall experience very nice, would have been nicer and cheaper to have gone by train, or hired a car and booked B&B
October 2021
Response from Robert
Hi Norman,
I am disappointed that you posted such a poor review when most of your comments were nothing to do do with us or the motor-home and, which were completely out of our control.
I have responded to each of your comments in brackets -
I wouldn’t usually write a poor review, also do not like being hassled to do so but this is the sixth or seventh request from Goboony to do so, so feel I should do one.
(This is not a fair comment as we do not send the emails to you to post a review, this is a Goboony auto-generated email and would have been better contacting them instead of complaining in a renters review.)
I did not enjoy the experience, it was stressful, struggled to park the vehicle on many occasions near a venue that I wanted to see, also it was not easy booking pitches, tried booking before the holiday but most camp sites were unwilling to book one or two day stops and said ring back on the day, so spent most mornings trying to book for that night, not always ending up on a great site, struggled to park up to get food , supermarkets don’t cater for large vehicles,
(Again this is not a fair review of us or the motor-home, we are sad to hear that you didn't enjoy the experience, a bit like camping it's not for everyone. Most people who intend to multi-site will plan and book sites in advance of travel, it is common for camping sites to only do a minimum of 2 nights stay. Advanced planning would have avoided looking for pitch availability every day. We also advised you before setting out that 1 night stays might be tricky which you were obviously already aware of. As for the size of the vehicle and parking, booking a 6 berth motor-home is always going to be larger than a 2 berth one, we asked about previous driving experience of large vehicles and you said you were OK with it. From personal experience we have not had any issues parking in a supermarket car park.)
Picking up the van was OK both the owners were very nice and helpful however on returning the van, it was like one nice cop one bad cop, the women was not friendly at all just looking to find issues, every little mark scrutinised and really felt uneasy as spent 4 hours getting it ready for return,
(This is another unfair comment, we went out of our way to accommodate you and your dogs, including converting the bottom bunk bed for them. As a rule we don't normally allow 2 large dogs which we allowed free of charge, hence our request to return it clean. You agreed to this in order to avoid an additional cleaning fee. It still took us a long time to strip everything out and thoroughly clean the vehicle due to accommodating the dogs despite your 4 hrs of cleaning.)
When picking up the van you couldn’t take pictures of every mark and scratch, but when returning and questioned about some marks they said didn’t you take pictures, and lots of other issues that did not make the overall experience very nice,
(I went around the vehicle and pointed out all existing damage and encouraged you to take photos to protect both you and us in case of any disputes on return, this is an unfair criticism of us trying to be fair to both parties and, it's a requirement by Goboony that we do this.)
Would have been nicer and cheaper to have gone by train, or hired a car and booked B&B
(This comment has nothing to do with us or the motor-home, and is something which you discovered by hiring a motor-home rather than committing to buying one, which, we understood to be the intent of the hire.)
Regards
Rob & The Daisy Team
Parrett Works, United Kingdom
Family
Diesel
Sleeps 6
6 Seats
Robert
Kate
Norman
Victoria
Geoffrey
Gary
Edward
Hannah
Brian
Sarah
Phil